topic Re: Please help me complete Upgrade a Switch ICX-7150-C12P to the stable software in RUCKUS Support for Lennar Homes

Please help me complete Upgrade a Switch ICX-7150-C12P to the stable software

thead — Sun, 25 Aug 2024 12:05:48 GMT

Please help me. I have been trying all of these instructions and cannot get the system to upgrade. I have the issue where the power to the units goes out whenever the power goes out, and I cannot keep doing the inline power command. I do not want to throw this switch out as this seems wasteful, so I really need to get the software upgraded.

Re: Please help me complete Upgrade a Switch ICX-7150-C12P to the stable software

pinky_ruckus — Mon, 26 Aug 2024 14:50:57 GMT

Hello @thead ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that the power of the Switch goes out whenever there is a power outage.

We suggest upgrading your switch to the latest stable version to avoid this issue in the future.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to upgrade the switch to the recommended version

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-upgrade-RUCKUS-ICX-7150-C12P-from-Non-Unified-Forwarding/ta-p/71353

Please follow the process explained in the article and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Please help me complete Upgrade a Switch ICX-7150-C12P to the stable software

thead — Mon, 26 Aug 2024 14:51:02 GMT

My main issue at the moment is when I try to do upgrade via USB on a Mac, I get the error: /dev/cu.SLAB_USBtoUART%20permission%20denied

Re: Please help me complete Upgrade a Switch ICX-7150-C12P to the stable software

thead — Mon, 26 Aug 2024 14:52:01 GMT

My main issue at the moment is when I try to do upgrade via USB on a Mac, I get the error: /dev/cu.SLAB_USBtoUART%20permission%20denied

Re: Please help me complete Upgrade a Switch ICX-7150-C12P to the stable software

thead — Mon, 26 Aug 2024 14:55:31 GMT

and I also cannot figure out how to remotely access the switch. None of the generic username and password combos are working for me

Re: Please help me complete Upgrade a Switch ICX-7150-C12P to the stable software

pinky_ruckus — Mon, 26 Aug 2024 17:47:23 GMT

Hello @thead ,

Thank you for the response.

I understand that you tried all of the default password combinations; however, it didn’t work.

I would request you to please login to CLI of the Switch using the Telnet option.

We do not need any login credentials to access CLI using the Telnet option.

FIGURE 3 Accessing CLI using the Telnet option

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Once you are able to access the CLI of the switch, you may follow the article posted in the previous post to upgrade the Switch.

Also, could you please confirm if you have access to a Windows laptop as the upgrade process would be easier in Windows laptop?

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Please help me complete Upgrade a Switch ICX-7150-C12P to the stable software

pinky_ruckus — Wed, 28 Aug 2024 16:22:39 GMT

Hello @thead ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Please help me complete Upgrade a Switch ICX-7150-C12P to the stable software

pinky_ruckus — Mon, 02 Sep 2024 13:53:54 GMT

Hello @thead ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Please help me complete Upgrade a Switch ICX-7150-C12P to the stable software

pinky_ruckus — Wed, 04 Sep 2024 15:32:43 GMT

Hi @thead ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community