topic Re: strange fluke - POE out, PS voltage low in RUCKUS Support for Lennar Homes

strange fluke - POE out, PS voltage low

tagir_galikeev — Fri, 23 Aug 2024 00:32:20 GMT

I have an ICX7150-C12P (with 08090j firmware at the start of the incident), which served the R610 and the Unifi Cloud Key2+ through POE, about 40W in total. Recently I have added the R710 to the mix (about 3 days ago), which was fed by POE as well. Yesterday all POE power was cut off and the syslog had an error complaining about bad power supply. I managed to upgrade the switch to 08095n firmware and the error went away. But the temperature of the unit is quite hot to the touch. Temperature sensor through web interface reports 59C and the "show chassis" shows temperature for all 4 sensors:

Slot 1 Current Temperature: 81.6 deg-C (Sensor 1), 10.0 deg-C (Sensor 2), 61.0 deg-C (Sensor 3), 62.5 deg-C (Sensor 4)

What bothers me is that sensor #2 is showing just 10C, which is very low and unrealistic (unless 7150 is so sophisticated that it has its own cooling contour inside).

Anybody saw anything like that? Any idea how to fix it? Just to be safe I have only left R610 fed by the switch POE, saved the startup-config and ordered identical switch off ebay.

Re: strange fluke - POE out, PS voltage low

Imran_ruckus — Fri, 23 Aug 2024 12:53:16 GMT

Hi @tagir_galikeev
Greetings!!!

Thank you for contacting the RUCKUS Community forums.

Could you please let me know if this is a Lennar Home RUCKUS setup?

Please confirm.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: strange fluke - POE out, PS voltage low

tagir_galikeev — Fri, 23 Aug 2024 15:45:57 GMT

The switch was a part of the setup.

Re: strange fluke - POE out, PS voltage low

Imran_ruckus — Fri, 23 Aug 2024 16:02:16 GMT

Hi @tagir_galikeev

Thank you for the response.

Can you please confirm if it's a Lennar home setup?

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: strange fluke - POE out, PS voltage low

tagir_galikeev — Fri, 23 Aug 2024 16:17:08 GMT

It used to be a part of a Lennar home install. Now it is not.

Re: strange fluke - POE out, PS voltage low

Imran_ruckus — Tue, 27 Aug 2024 12:28:49 GMT

Hi @tagir_galikeev

Greetings,

Thank you for your response and for confirming the details.

Based on our assessment, it appears that the issue you are experiencing is related to hardware. We recommend contacting the third-party vendor from whom you purchased the equipment to arrange for a replacement.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community