topic Re: Switch is pending after power outage in RUCKUS Support for Lennar Homes

Switch is pending after power outage

AshATexas — Mon, 19 Aug 2024 17:58:57 GMT

We have not been able to use anything WiFi enabled towards the front of our house for the last few weeks following a power outage.

I have unplugged, reset, upgraded everything I can think to get it to start working again but nothing has worked.

I saw a thread about my same issue but it was unresolved.

I do not have a laptop that I can use to hook up to the router. So that’s not an option to trouble shoot.

I found my IP address and tried logging in but none of the admin log in/password combinations allow me to get in to try to change what the thread was saying to do.

here are some pictures of what I’m seeing.

Re: Switch is pending after power outage

pinky_ruckus — Tue, 20 Aug 2024 13:35:41 GMT

Hello @AshATexas ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the below screenshot you shared, I understand that the Switch is booted up on the secondary partition which is running on Routing code (SPR)

I understand that you does not have a laptop to connect to your router. Kindly requesting you to arrange a laptop to fix the SPR issue.

The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is running in the Routing code.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-Switch-Routing-Code-SPR-issue-using/ta-p/71538

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Switch is pending after power outage

AshATexas — Tue, 20 Aug 2024 15:13:28 GMT

I don’t really understand what any of this stuff means that you have posted. How am I supposed to follow any of this?

Re: Switch is pending after power outage

AshATexas — Tue, 20 Aug 2024 15:14:33 GMT

I’m supposed to go buy a laptop to fix the ruckus issue? That’s insane.

Re: Switch is pending after power outage

pinky_ruckus — Tue, 20 Aug 2024 15:53:19 GMT

Hello @AshATexas ,

Thank you for the response.

Apologies, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

This forum is on best best-effort support basis.

However, if you continue to have difficulty following the steps, we recommend that you seek outside help or a technician.

RUCKUS does not have any support team of technicians to support on-site for Lennar Homes.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Switch is pending after power outage

AshATexas — Tue, 20 Aug 2024 16:35:28 GMT

When I type in ssh admin@IP address I’m getting a “unable to negotiate with IP address port 22: no matching host key type found. Their offer: ssh-rsa”.

the admin username on my panel is admin and the password is Lennar.

How do I get in using the terminal on my work computer?

Re: Switch is pending after power outage

pinky_ruckus — Wed, 21 Aug 2024 14:15:17 GMT

Hello @AshATexas ,

Thank you for the response.

From the above response you shared, I understand that you are able to get the IP address of the Ruckus Switch.

Could you please use the same IP address to login to the web browser and confirm if you are able to access the Switch dashboard?

You should observe the Switch Dashboard, which should be visible upon accessing the appropriate IP address, as illustrated in the screenshot below.

Please let us know if you are able to access the dashboard with the obtained IP address.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Switch is pending after power outage

AshATexas — Wed, 21 Aug 2024 18:44:33 GMT

Yes. I was finally able to log in and see my dashboard. Where do I go from here?

Re: Switch is pending after power outage

pinky_ruckus — Thu, 22 Aug 2024 13:15:10 GMT

Hello @AshATexas ,

Greetings!

Thank you for sharing the screenshot.

From the screenshot you shared, it seems that the IP address you used to login to the CLI appears to be of Unleashed AP and not of the ICX-7150 Switch.

Once you access the IP address from the IP Scan results, to confirm that the IP address is associated with the Switch, you should observe the Switch Dashboard, which should be visible upon accessing the appropriate IP address, as illustrated in the screenshot below.

I recommend cross-checking the IP addresses listed in the IP scan results under the names "Ruckus Wireless" or "Brocade Communications" to identify the correct IP address of the Switch and proceed to access the CLI accordingly.

Please let us know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Switch is pending after power outage

AshATexas — Thu, 22 Aug 2024 13:26:56 GMT

Ah okay. I got here. Now where do I go?

Re: Switch is pending after power outage

pinky_ruckus — Thu, 22 Aug 2024 13:58:42 GMT

Hello @AshATexas ,

Thank you for the response.

From the screenshot you shared, I understand that you were able to login to the Switch using the GUI through the web browser.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is running in the Routing code through GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Title-Fixing-RUCKUS-ICX-7150-C12P-Routing-Code-SPR-issue-using/ta-p/71844

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Switch is pending after power outage

AshATexas — Thu, 22 Aug 2024 14:20:28 GMT

I went through the steps but it’s still running in spr after the reboot.

Re: Switch is pending after power outage

AshATexas — Thu, 22 Aug 2024 14:47:44 GMT

Okay. Looks like I may have fixed it by switching to secondary flash. Rebooting. Then switching back to primary flash and rebooting.

Re: Switch is pending after power outage

pinky_ruckus — Thu, 22 Aug 2024 15:16:22 GMT

Hello @AshATexas ,

Thank you for the response.

I am glad to know that the issue is fixed by now.

I understand that you were able to login to the GUI of the Switch through web browser using the Switch Ip address.

As you are able to access GUI of the Switch, I would request you to please enable Telnet through the browser by following the below screenshots:

Once you have enabled Telnet through the web browser, I request you to please login to the CLI of the Switch using the Telnet option.

Once you are able to login to CLI, please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is running in the Routing code for future reference.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-Switch-Routing-Code-SPR-issue-using/ta-p/71538

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Switch is pending after power outage

pinky_ruckus — Mon, 26 Aug 2024 19:16:23 GMT

Hello @AshATexas ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Switch is pending after power outage

pinky_ruckus — Wed, 28 Aug 2024 16:18:21 GMT

Hello @AshATexas ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Switch is pending after power outage

pinky_ruckus — Mon, 02 Sep 2024 12:41:29 GMT

Hi @AshATexas

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community