topic Re: Unable to Access Ruckus App/Account in RUCKUS Support for Lennar Homes

Unable to Access Ruckus App/Account

Rachael — Wed, 14 Aug 2024 15:26:16 GMT

Hello,

I recently had a power outage and received a new switch and now my ruckus switch and access points are working; however, I’m unable to access the app and I want to make sure that if this ever happens again I do have access to it. I don’t remember my password or username. I also did try the default password and username (super sp-admin), but that didn’t work.

Re: Unable to Access Ruckus App/Account

Imran_ruckus — Wed, 14 Aug 2024 15:49:03 GMT

Hi @Rachael

Greetings!!!

Thank you for reaching out to the Lennar Home Community.

I hope this message finds you well.

We appreciate the detailed information you have provided.

Based on your description, it appears that you are experiencing difficulty logging into the RUCKUS Unleashed application and web browser.

This issue commonly arises when your RUCKUS Access Points are running an outdated version that prevents access to the Unleashed application.

To assist you further, could you please provide us with the following details:
- Log in to your Unleashed system using a laptop web browser with the Master AP IP Address or visit https://unleashed.ruckuswireless.com/
- Ensure that your device is connected to the RUCKUS Wi-Fi Network for access.

If you encounter difficulties accessing the above link or if you are unsure of the IP Address of your Access Points, please refer to our guide on finding the IP Address of the Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

If you don’t know the login username and password, please refer to the below screenshot and try with the default credentials.

Once you have located the IP Address of the Access Point and accessed the Unleashed dashboard, please proceed with the following steps:
1. Log in to the Unleashed system and upgrade your RUCKUS Unleashed system to the recommended version as described in the below RUCKUS Lennar Knowledge Base self-help article.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKUS-Unleashed-R510-Access-Points-to-a/ta-p/75029

2. After upgrading all Access Points, uninstall the current Unleashed application and install the updated version.
3. Attempt to log in again and verify functionality.

Should you have any questions or require further assistance, please do not hesitate to contact us.

Thank you for your patience and cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Unable to Access Ruckus App/Account

Imran_ruckus — Fri, 16 Aug 2024 12:59:03 GMT

Hi @Rachael

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Unable to Access Ruckus App/Account

Imran_ruckus — Mon, 19 Aug 2024 13:06:23 GMT

Hi @Rachael

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Unable to Access Ruckus App/Account

Imran_ruckus — Wed, 21 Aug 2024 13:39:16 GMT

Hi @Rachael

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community