topic Re: NOT WORKING AFTER MULTIPLE REBOOTS! ICX 7150 C12P in RUCKUS Support for Lennar Homes

NOT WORKING AFTER MULTIPLE REBOOTS! ICX 7150 C12P

FIX_THIS_PLZ — Tue, 13 Aug 2024 14:08:45 GMT

I needed to get my Centurylink modem replaced and now that we fixed that, my Ruckus is not working and my two AP are all off. I have the Green PWR and Amber SYST lights on. I have tried to do the factory reset MULTIPLE times and the all the lights were flashing AMBER for 12+ hours... I needed to unplug it for it to stop flashing and is now stuck on the Green PWR and Amber SYST lights on.

I have tried to follow the system reboot but the instructions are unclear and too complicated.

Re: NOT WORKING AFTER MULTIPLE REBOOTS! ICX 7150 C12P

pinky_ruckus — Tue, 13 Aug 2024 15:13:19 GMT

Hello @FIX_THIS_PLZ ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that the status lights on the Switch is Amber and the PWR light is Green, which means that the Switch is stuck in a boot mode.

As you have already mentioned that you have performed reset multiple times, please perform the software recovery process from the below article and that is the only way to fix the issue.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is in boot mode.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: NOT WORKING AFTER MULTIPLE REBOOTS! ICX 7150 C12P

pinky_ruckus — Thu, 15 Aug 2024 13:50:15 GMT

Hello @FIX_THIS_PLZ ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: NOT WORKING AFTER MULTIPLE REBOOTS! ICX 7150 C12P

pinky_ruckus — Mon, 19 Aug 2024 15:07:12 GMT

Hello @FIX_THIS_PLZ ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: NOT WORKING AFTER MULTIPLE REBOOTS! ICX 7150 C12P

pinky_ruckus — Wed, 21 Aug 2024 13:44:28 GMT

Hi @FIX_THIS_PLZ ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community