topic Re: Power outage, ruckus not working in RUCKUS Support for Lennar Homes

Power outage, ruckus not working

Ken — Sat, 10 Aug 2024 23:57:18 GMT

I am not technical at all. Please call me and walk me through how to get the equipment to work again after power outage.

Thank you for your help in advance,

Lisa or Ken ( phone in the US - 980-277-5148 )

Re: Power outage, ruckus not working

pinky_ruckus — Mon, 12 Aug 2024 15:25:21 GMT

Hi @Ken,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your Ruckus setup is not working after the power outage.

Could you please let us know the answers to the below queries to assist you better?

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Power outage, ruckus not working

pinky_ruckus — Wed, 14 Aug 2024 14:51:44 GMT

Hello @Ken ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Power outage, ruckus not working

Ken — Fri, 16 Aug 2024 14:53:02 GMT

On the switch there are amber and green lights. I will try to upload a photo for details.

There are two access points neither have any lights on. I have tried powering down the switch and reconnecting all plugs and still both access points remain fully dark.

Re: Power outage, ruckus not working

Ken — Fri, 16 Aug 2024 14:56:01 GMT

photos of current status.

Re: Power outage, ruckus not working

pinky_ruckus — Fri, 16 Aug 2024 15:34:00 GMT

Hello @Ken ,

Greetings!

Thank you for sharing the response.

From the response you shared, I understand that the status lights on the Switch is Amber and the PWR light is Green, which means that the Switch is stuck in a boot mode

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is in boot mode.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Power outage, ruckus not working

pinky_ruckus — Mon, 19 Aug 2024 15:06:05 GMT

Hello @Ken ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Power outage, ruckus not working

pinky_ruckus — Wed, 21 Aug 2024 13:42:20 GMT

Hello @Ken ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Power outage, ruckus not working

pinky_ruckus — Fri, 23 Aug 2024 14:51:37 GMT

Hello @Ken ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Power outage, ruckus not working

pinky_ruckus — Mon, 26 Aug 2024 18:56:09 GMT

Hi @Ken ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community