topic Re: APs will no longer power up after power outage in RUCKUS Support for Lennar Homes

APs will no longer power up after power outage

Smyff3 — Wed, 14 Aug 2024 21:28:17 GMT

We had a power outage yesterday and the APs will no longer light up with power. The switch in the basement lights up but nothing going to the APs. I have reset the switch in the basement and cycled thru the cat 5 cables. I also restarted my router. I also took the AP off the ceiling and reset it and still no lights power on. I have 2 and they both are not working. Any guidance? This is for a lennar home.

Re: APs will no longer power up after power outage

pinky_ruckus — Thu, 15 Aug 2024 14:02:17 GMT

Hi @Smyff3 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working after the power outage, and Access Points do not have power.

Could you please let us know the answers to the below queries to assist you better?

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: APs will no longer power up after power outage

Smyff3 — Thu, 15 Aug 2024 16:09:23 GMT

Re: APs will no longer power up after power outage

Smyff3 — Thu, 15 Aug 2024 16:10:46 GMT

The syst light is amber and the pwr is green

Re: APs will no longer power up after power outage

pinky_ruckus — Fri, 16 Aug 2024 13:23:32 GMT

Hello @Smyff3 ,

Greetings!

Thank you for sharing the response.

From the response you shared, I understand that the status lights on the Switch is Amber and the PWR light is Green, which means that the Switch is stuck in a boot mode

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is in boot mode.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: APs will no longer power up after power outage

Smyff3 — Sun, 18 Aug 2024 04:39:17 GMT

I reset it about 30 times with no luck. While I had it hooked up to my computer and in putty it would would open up a putty window but it wouldn’t let me type. I then looked at my switch and everything was green. So my guess is just connecting to the com5 was enough to knock it out of boot? Seems weird but it’s working now.

Re: APs will no longer power up after power outage

pinky_ruckus — Mon, 19 Aug 2024 14:35:35 GMT

Hello @Smyff3 ,

Thank you for the response.

I am glad that it is up and running now.

As per the previous response, the Switch was stuck in the boot mode as the SYST lights was showing as Amber.

The lights turned green as the reset was completed successfully, the reset might work after multiple attempts.

Please let me know if you have any queries in this regard.

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.