topic Re: Admin State: On ; Oper State: non-PD in RUCKUS Support for Lennar Homes

Admin State: On ; Oper State: non-PD

Bibong808 — Sun, 28 Jul 2024 06:34:52 GMT

Hello,

First off, I previously put a post about my ruckus not allowing for recovery and was unable to reply due to being away for work. I am very sorry for not responding and really appreciate the timely responses that I received from you guys.

Secondly, I was able to hard reset my Ruckus device to be able to use Putty. It showed that the admin state was on for all terminals, but showed non-PD for the oper state. I have pictures to show if needed, but my Switch connection was cut again so I no longer have access to Putty. I am trying to hard reset it again, but it may take a while to get back again.\

Why does the Oper state say non-pd and how do I repair that? I have a ICX-7150-C12P Switch. I appreciate your time and I ensure that I respond in a timely manner when I get a response this time. I apologize again and I thank you all very much in advance.

Sincerely, Frederick

Re: Admin State: On ; Oper State: non-PD

pinky_ruckus — Mon, 29 Jul 2024 15:28:08 GMT

Hello @Bibong808 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that your Ruckus setup is not working and showing as non-PD in the operation state.

To proceed further, we would need to check few configurations of the switch.

To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Once you login to CLI, please enter the below commands and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

show inline power

show inline power detail

show interface brief

show ip address

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Admin State: On ; Oper State: non-PD

pinky_ruckus — Tue, 30 Jul 2024 14:15:57 GMT

Hello @Bibong808 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Admin State: On ; Oper State: non-PD

Bibong808 — Tue, 30 Jul 2024 14:55:12 GMT

Good morning,

I have been out of town for work and will be back tonight, so I will attempt your instructions and provide an update as soon as I can! Thank you very much!

- Frederick

Re: Admin State: On ; Oper State: non-PD

pinky_ruckus — Tue, 30 Jul 2024 15:37:45 GMT

Hello @Bibong808 ,

Thank you for the response.

We will wait for an update from you once you are back to town.

We will keep this case until we hear back from you.

Thank you for your patience.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Admin State: On ; Oper State: non-PD

Bibong808 — Wed, 31 Jul 2024 04:55:41 GMT

Good evening,

My Switch is showing amber for system and I’ve tried hard resetting about 10 times. I’m going to let it run through the night and check on it in the morning, but I’ve experienced the reset’s continued blinking after hours of leaving it in the process. Are there any tips to successfully resetting the switch or wasting less time trying to reset it? I appreciate any help!

- Frederick

Re: Admin State: On ; Oper State: non-PD

pinky_ruckus — Wed, 31 Jul 2024 13:59:57 GMT

Hello @Bibong808 ,

Thank you for the response.

From the response you shared, I understand that you were trying to reset the Switch multiple times and you are seeing Amber light on the SYST light.

Could you please confirm if you were able to perform software recovery once the reset is completed?

Awaiting a response from you.

Thank you for your patience.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Admin State: On ; Oper State: non-PD

pinky_ruckus — Thu, 01 Aug 2024 15:09:15 GMT

Hello @Bibong808 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Admin State: On ; Oper State: non-PD

Bibong808 — Sun, 04 Aug 2024 15:21:52 GMT

Good morning,

My ruckus has been unable to reset after multiple times and leaving it in the process for long hours too. Could you please provide a solution for resetting please? As well an alternative to trying to get into the system?

Appreciatively, Frederick

Re: Admin State: On ; Oper State: non-PD

pinky_ruckus — Mon, 05 Aug 2024 15:00:29 GMT

Hello @Bibong808 ,

Thank you for the response.

I understand that you are unable to reset even after trying multiple times.

If the reset doesn't work, we would request you to please perform Software recovery.

Please follow the below RUCKUS Lennar Knowledge base self-help articles which will help you to complete the Software recovery.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Admin State: On ; Oper State: non-PD

pinky_ruckus — Fri, 09 Aug 2024 14:35:06 GMT

Hello @Bibong808 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Admin State: On ; Oper State: non-PD

Bibong808 — Tue, 13 Aug 2024 04:53:02 GMT

Good evening,

I’m sorry for the late response! Ive been out of town, but I finally got the Switch to reset to system Green! I really appreciate your patience with me. I can’t see the option to add photos, but I have what was requested in the initial response.

Sincerely, Frederick

Re: Admin State: On ; Oper State: non-PD

Bibong808 — Tue, 13 Aug 2024 04:59:11 GMT

Re: Admin State: On ; Oper State: non-PD

pinky_ruckus — Tue, 13 Aug 2024 12:50:12 GMT

Hello @Bibong808 ,

Thank you for the response and the information you shared.

This issue is because your switch is running on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

As I can see from the output you shared, your Switch is booted up on the secondary partition which is running on Routing code (SPR) as highlighted in the below screenshot.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is running in the Routing code.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-Switch-Routing-Code-SPR-issue-using/ta-p/71538

Please follow the process as explained in the article and let me know if you have any queries in this regard.

We suggest upgrading your switch to the latest stable version to avoid this issue in the future. Your Switch is on an older version that is 08080d. Please let us know once you complete the above process to assist you with the Upgrade of the Switch.

Please let me know if you have any queries in this regard.

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Admin State: On ; Oper State: non-PD

Bibong808 — Wed, 14 Aug 2024 04:27:24 GMT

Hello,

I have followed the instructions and successfully got the system to code SPS, but it still isn’t sending power to the systems for my house. Do I need to update my system to get it fully operational now?

Respectfully, Frederick

Re: Admin State: On ; Oper State: non-PD

pinky_ruckus — Wed, 14 Aug 2024 13:47:31 GMT

Hello @Bibong808 ,

Greetings!

Thank you for your response and glad to know that the SPR issue is resolved now.

We suggest upgrading your switch to the latest stable version to avoid this issue in the future. Your Switch is on an older version that is 08080d.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to upgrade the switch to the recommended version

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-upgrade-RUCKUS-ICX-7150-C12P-from-Non-Unified-Forwarding/ta-p/71353

Please follow the process explained in the article and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Admin State: On ; Oper State: non-PD

Bibong808 — Thu, 15 Aug 2024 06:10:47 GMT

Hello,

So I have completed the upgrade and it is all up to date now, but I’m still seeing Non-PD and not getting power. Do you know if there’s any solution after doing all that I’ve done?

Respectfully, Frederick

Re: Admin State: On ; Oper State: non-PD

pinky_ruckus — Thu, 15 Aug 2024 13:24:32 GMT

Hello @Bibong808 ,

Greetings!

Thank you for sharing the response.

I am glad to know that the upgrade is completed and is upto date now.

I would request you to please unplug and plug all the ethernet cables from the Switch into 12 ports (please refer to the below screenshot) and confirm if it is working.

Also, I would request you to please login to the CLI of the Switch and share the output of the below commands.

enable

show version

show flash

show inline power

show inline power detail

show interface brief

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Admin State: On ; Oper State: non-PD

Bibong808 — Fri, 16 Aug 2024 01:14:52 GMT

Re: Admin State: On ; Oper State: non-PD

pinky_ruckus — Fri, 16 Aug 2024 15:31:48 GMT

Hello @Bibong808 ,

Greetings!

Thank you for sharing the response.

May I please know if you have unplugged and plugged in back the AP ethernet cable from the 12 ports of the Switch?

If not, please unplug and re-plug the cable and check if you are getting power to the Access point.

If that doesn’t work, I would request you to please follow the below commands from the CLI to disable and enable the PoE on the Switch ports.

Switch>enable
No password has been assigned yet...
Switch#configure terminal
Switch(config)#interface ethernet 1/1/1 to 1/1/12
Switch(config-mif-1/1/1-1/1/12)#no inline power (disables the power on all ports in sometime)

Switch(config-mif-1/1/1-1/1/12)#inline power (enables back the power on all ports)

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community