topic Re: ICX 7150 C12P Setup issues in RUCKUS Support for Lennar Homes

ICX 7150 C12P Setup issues

Issacweiderhol — Thu, 15 Aug 2024 23:33:04 GMT

I recently moved into a town house that has a ICX 7150 C12P installed with three, r510 wired through the house. I have been struggling to set it up. I have a Google nest router and can connect to the router fine. I'm trying to utilize the three, r510 and 2.4ghz network. I see I'm supposed to have a Configure.me but I don't have one. I see two other configure.me wifi signals which I'm assuming are my neighbors because they don't match my MAC address. I have tried using the reset button on the ICX 7150 but nothing. All the r510 have PWR and the 2.4 and 5.0 are amber. Already verified my Google home network is not blocking it. Looking for some help here. Been scratching my head trying different things.

Re: ICX 7150 C12P Setup issues

Chandini — Fri, 16 Aug 2024 09:54:38 GMT

Hi Issaeweiderhal

Thank you for reaching us

Could you please let us know if you are from Lennar Homes ?

Thanks

Re: ICX 7150 C12P Setup issues

pinky_ruckus — Fri, 16 Aug 2024 13:38:27 GMT

Hi @Issacweiderhol ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are unable to find Configure.Me XXXX option during factory reset.

Note: If you have multiple Access Points (APs) in your home, please go to the Ruckus Switch, disconnect from its ports the Ethernet cables of all the Access Points, except the one that you are going to work with. Once the process is finished, connect back to the Ruckus Switch the access points that you disconnected before, and they will connect into the network automatically after a few minutes.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to factory reset the AP and create new Wi-Fi network.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the...

Please follow the article and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: ICX 7150 C12P Setup issues

pinky_ruckus — Mon, 19 Aug 2024 15:08:14 GMT

Hello @Issacweiderhol ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: ICX 7150 C12P Setup issues

pinky_ruckus — Wed, 21 Aug 2024 13:45:46 GMT

Hello @Issacweiderhol ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: ICX 7150 C12P Setup issues

pinky_ruckus — Fri, 23 Aug 2024 14:56:30 GMT

Hi @Issacweiderhol ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community