topic Re: Access points not working in RUCKUS Support for Lennar Homes

Access points not working

Jahsexy18 — Sat, 27 Jul 2024 20:06:47 GMT

After power went off access points not working properly.

Re: Access points not working

pinky_ruckus — Mon, 29 Jul 2024 13:52:36 GMT

Hello @Jahsexy18 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that your Access points are not working after the power outage.

Could you please let us know the answers to the below queries to assist you better

Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. May I please know how many Access points are connected to the Switch and if all the Access points are not turning on?

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Access points not working

pinky_ruckus — Tue, 30 Jul 2024 14:15:06 GMT

Hello @Jahsexy18 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Access points not working

Jahsexy18 — Wed, 31 Jul 2024 01:12:17 GMT

Yes, I will back home on Friday to provide pics

Re: Access points not working

pinky_ruckus — Wed, 31 Jul 2024 13:21:16 GMT

Hello @Jahsexy18 ,

Greetings!

Thank you for the update.

You may update the pictures once you are back home on Friday.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Access points not working

Jahsexy18 — Fri, 02 Aug 2024 23:55:59 GMT

Re: Access points not working

pinky_ruckus — Mon, 05 Aug 2024 16:58:31 GMT

test

Re: Access points not working

pinky_ruckus — Mon, 05 Aug 2024 17:01:25 GMT

Hello @Jahsexy18 ,

Thank you for the response.

From the response you shared, I see that the light status seems to be normal.

To proceed further, we must know few configurations on the Switch.

Please follow the below steps and help us with the queries,

1. To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Access points not working

Jahsexy18 — Mon, 05 Aug 2024 18:41:25 GMT

Do I need tone near the switch? If so

i I have to wait till Friday

Re: Access points not working

pinky_ruckus — Mon, 05 Aug 2024 19:36:25 GMT

Hello @Jahsexy18 ,

Thank you for the response.

Yes, that is right.

You should be near to the Switch while performing these commands.

Please perform these commands once you are available near the Switch and please share the output of these commands.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Access points not working

pinky_ruckus — Wed, 07 Aug 2024 14:54:17 GMT

Hello @Jahsexy18 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Access points not working

pinky_ruckus — Fri, 09 Aug 2024 14:27:32 GMT

Hello @Jahsexy18 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Access points not working

Jahsexy18 — Fri, 09 Aug 2024 19:30:10 GMT

I have the IP but am unable to log in. Is it the same login as the app?

Also the page does not open if I use the access point wifi

Re: Access points not working

pinky_ruckus — Fri, 09 Aug 2024 19:53:57 GMT

Hello @Jahsexy18 ,

Thank you for the response.

Could you please use the same IP address to login to the web browser and confirm if you are able to access the Switch dashboard?

You should observe the Switch Dashboard, which should be visible upon accessing the appropriate IP address, as illustrated in the screenshot below.

Please let us know if you are able to access the dashboard with the obtained IP address.

Please login to the Switch dashboard using the default credentials.

Switch default credentials will be as mentioned below.

Username: super

Password: sp-admin

If the above credentials don’t work, you can try the default credential combinations below as well.

These usernames and passwords are key sensitive, please use capital letters where necessary.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Access points not working

Jahsexy18 — Fri, 09 Aug 2024 21:22:03 GMT

it does network with default info.

Also I'm unable to use access point wifi to login.

Re: Access points not working

pinky_ruckus — Mon, 12 Aug 2024 15:26:40 GMT

Hello @Jahsexy18 ,

Thank you for the response.

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Once you see the above dashboard, please try to use the default combination credentials as mentioned below.

Please check and confirm and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Access points not working

Jahsexy18 — Mon, 12 Aug 2024 15:32:34 GMT

Default password’s doesn’t work

Re: Access points not working

pinky_ruckus — Tue, 13 Aug 2024 15:54:16 GMT

Hello @Jahsexy18,

Thank you for the response and the information shared.

At this point, we suggest you to perform a factory reset on the access point and establish a new Wi-Fi network/SSID.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to factory reset the AP and create new Wi-Fi network.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the...

Please follow the article and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Access points not working

pinky_ruckus — Thu, 15 Aug 2024 15:08:57 GMT

Hello @Jahsexy18 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Access points not working

Jahsexy18 — Thu, 15 Aug 2024 15:39:44 GMT

I am away for two weeks so I’m unable to do so. Will let you know as soon as I get back home