topic Please call need support in RUCKUS Support for Lennar Homes

Everything is down

adumas40 — Sat, 12 Nov 2022 16:33:10 GMT

We had a power outage and everything is down. We tried Everything we could. Unplugging, resetting and nothing has worked.

please let us know what needs to be done. Thank you

Re: Everything is down

Vásquez_Fer — Sat, 12 Nov 2022 16:54:36 GMT

Hi @adumas40

Hope you are doing well !

Are you Lennar home user ? If the answer is YES

Please answer the below questions

1-On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on?

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

2-Make sure it is plugged into a well-known outlet/power source

Best Regards

Fernando Vasquez

Please call need support

adumas40 — Sat, 12 Nov 2022 20:59:51 GMT

Hello,

we are senior citizens and need help with our system that is down.

instead of going back and forth can someone call?

thank you

Re: Please call need support

Vásquez_Fer — Sat, 12 Nov 2022 21:08:54 GMT

Hi @adumas40

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model.

Please let us know

Best Regards

Fernando Vasquez