topic Re: Ruckus ICX7150 Switch orange SYS light in RUCKUS Support for Lennar Homes

Ruckus ICX7150 Switch orange SYS light

msalcedo8127 — Wed, 07 Aug 2024 11:01:03 GMT

My ruckus switch wasn't working properly so I performed a reset on it. When it came back up the sys light lit up orange and was the only light to come back on besides the power. Now my access points are all down and my doorbell is not operating. Please advise.

Re: Ruckus ICX7150 Switch orange SYS light

pinky_ruckus — Wed, 07 Aug 2024 13:17:10 GMT

Hello @msalcedo8127 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that the status lights on the Switch is Amber and the PWR light is Green, which means that the Switch is stuck in a boot mode

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is in boot mode.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus ICX7150 Switch orange SYS light

msalcedo8127 — Thu, 08 Aug 2024 14:16:01 GMT

Does my switch need to be plugged into the router for me to perform the software recovery? I tried resetting it multiple times and it did not work but my network closet is in my garage and it's really hot. I was gonna unplug the switch and replug it inside my house to troubleshoot from there. Would that cause any issues?

Re: Ruckus ICX7150 Switch orange SYS light

msalcedo8127 — Thu, 08 Aug 2024 14:18:29 GMT

Also, the guide for software recovery lists two download links for the TFTP 64 app. Do I need to download both or are there 2 links in case one of them doesn't work? Thank you!

Re: Ruckus ICX7150 Switch orange SYS light

pinky_ruckus — Thu, 08 Aug 2024 15:19:09 GMT

Hello @msalcedo8127 ,

Thank you for the response.

You will have to use both Ethernet cable and Type C cable to perform the software recovery.

Also, I would request you to please use the below link to download TFTP 64 app.

https://bitbucket.org/phjounin/tftpd64/downloads/

Please follow the guide from the article step by step to perform software recovery.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Ruckus ICX7150 Switch orange SYS light

msalcedo8127 — Thu, 08 Aug 2024 15:33:55 GMT

My question was whether or not my switch needed to be connected to my router in order for me to perform the software recovery?

Re: Ruckus ICX7150 Switch orange SYS light

pinky_ruckus — Thu, 08 Aug 2024 15:41:43 GMT

test

Re: Ruckus ICX7150 Switch orange SYS light

pinky_ruckus — Thu, 08 Aug 2024 16:11:40 GMT

Hello @msalcedo8127 ,

Thank you for the response.

It doesn't matter if the router is connected to the Switch or not as the ports will not work while the Switch is in boot mode.

I would request you to please remove all other cables apart from the Ethernet cable and the C type cable while performing software recovery.

It would help you to remove the Switch from the garage cabin and perform software recovery anywhere else.

Hope this answers your query.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Ruckus ICX7150 Switch orange SYS light

pinky_ruckus — Tue, 13 Aug 2024 15:49:55 GMT

Hello @msalcedo8127 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus ICX7150 Switch orange SYS light

msalcedo8127 — Thu, 15 Aug 2024 11:55:57 GMT

This solution worked wonders for me thank you!

Re: Ruckus ICX7150 Switch orange SYS light

pinky_ruckus — Thu, 15 Aug 2024 13:31:12 GMT

Hello @msalcedo8127 ,

Greetings!

Thank you for the response.

We are glad to know that the issue is resolved now.

Please let us know if you have any queries.

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.