topic Re: RUCKUS Community Guidelines in RUCKUS Support for Lennar Homes

Re: RUCKUS Community Guidelines

dp85 — Wed, 14 Aug 2024 23:13:06 GMT

Hi Syamantakomer,

I recently bought the Lennar 2020 construction home, and my previous owner had a 2-ruckus access point installed in the house, but they didn't share the password, so I already tried all the possible way to connect with my own router and also try to reset it but it still didn't work so what exactly should i do to connect both access point to my router and internet so i can use that.

Please help me to resolve this issue so i can use internet in my house. Thank you in advance.

Re: RUCKUS Community Guidelines

Imran_ruckus — Thu, 15 Aug 2024 13:19:24 GMT

Hi @dp85

I hope this message finds you well.

Thank you for contacting the RUCKUS Lennar Home Community and for the information you provided.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

From your description, I understand you are setting up RUCKUS devices in your newly purchased Lennar home. 1. For your reference, please review the following guide on common setups for Lennar home users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

2. Once you have connected your RUCKUS devices according to the guide, attempt to connect to the Wi-Fi network from the RUCKUS Access Points using the credentials provided in the Networking Device holding cabinet (refer to the screenshot below).

3. If you encounter issues with the login username and password, please perform a factory reset on your RUCKUS Access Points and configure them with a new Wi-Fi network/SSID. For instructions on how to factory reset the Access Points, please consult the following RUCKUS Lennar Knowledge Base article:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the-RUCKUS-R510-Access-Points-for/ta-p/73964

If you have any further questions or need additional assistance, please let me know.

Thank you for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: RUCKUS Community Guidelines

Imran_ruckus — Mon, 19 Aug 2024 13:08:24 GMT

Hi @dp85

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: RUCKUS Community Guidelines

Imran_ruckus — Wed, 21 Aug 2024 13:41:23 GMT

Hi @dp85

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: RUCKUS Community Guidelines

Imran_ruckus — Fri, 23 Aug 2024 13:04:00 GMT

Hi @dp85

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community