topic Re: not Working in RUCKUS Support for Lennar Homes

not Working

Chiefengineervd — Tue, 13 Aug 2024 19:26:03 GMT

I have ruckus R550 Installed , while removing it from Wall mount i mistakenly reset it. Since than it is not working there is green indication light on CLt and power . but there is no wifi .

Re: not Working

Imran_ruckus — Wed, 14 Aug 2024 15:54:42 GMT

Hi @Chiefengineervd
Greetings!!!

Thank you for contacting the RUCKUS Community forums.

Could you please let me know if this is a Lennar Home RUCKUS devices setup?

Please confirm.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: not Working

Chiefengineervd — Wed, 14 Aug 2024 19:57:29 GMT

yes it is?

Re: not Working

Imran_ruckus — Thu, 15 Aug 2024 12:43:37 GMT

Hi @Chiefengineervd

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues after mistakenly resetting the RUCKUS Access Point.

To assist you further, could you please follow these steps:
1. Disconnect the Ethernet cable from the affected AP that is currently connected to the RUCKUS ICX-7150-C12P switch port.
2. Reconnect the Ethernet cable to one of the remaining 1-in-12 ports, as highlighted in the screenshot below.

After making this change, please observe the behavior of the AP if it works and let me know the results.

Thank you for your patience and cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: not Working

Imran_ruckus — Mon, 19 Aug 2024 13:04:02 GMT

Hi @Chiefengineervd

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: not Working

Imran_ruckus — Wed, 21 Aug 2024 13:38:43 GMT

Hi @Chiefengineervd

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: not Working

Imran_ruckus — Fri, 23 Aug 2024 13:01:40 GMT

Hi @Chiefengineervd

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community