topic Re: Can't connect to ICX7150 switch in RUCKUS Support for Lennar Homes

Can't connect to ICX7150 switch

JJY — Tue, 13 Aug 2024 19:29:29 GMT

Based on the behavior of my network I appear to have the SPR code problem after a recent power outage. The problem I have now is that I can't seem to log-in to the switch. I know the switches IP address, but can't ping it from the AP, from an ethernet connection in the house, or directly connected to the switch via ethernet cable to laptop. I've tried using PuTTY but no answer from the switch. What am I missing?

Re: Can't connect to ICX7150 switch

Imran_ruckus — Wed, 14 Aug 2024 12:40:20 GMT

Hi @JJY

Greetings!!!

I hope this message finds you well.

Thank you for reaching out to the RUCKUS Lennar Home Community and for providing the details regarding your issue.

Based on your description, it appears that your RUCKUS ICX-7150-C12P switch is encountering a SPR code issue following a power outage, and you are currently unable to log into the switch.

To proceed, could you please confirm that you are using the correct IP address for the switch? You should be able to see the Switch Dashboard when checked in a web browser, if you are using the correct IP address. Please refer to the screenshot below for confirmation:

If you are indeed using the correct IP address, please attempt to log in via the CLI using Telnet option. For detailed instructions on how to access the CLI through SSH and Telnet, please consult the following RUCKUS Lennar Knowledge Base article:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

Please let me know if this resolves the issue or if further assistance is required.

Thank you for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Can't connect to ICX7150 switch

JJY — Wed, 14 Aug 2024 21:35:58 GMT

I am guessing a bit at the IP. I'm using the IP that was assigned to the switch a year or so ago. When I run an IP scan now the switch does not appear, only the AP appears.

Re: Can't connect to ICX7150 switch

Imran_ruckus — Thu, 15 Aug 2024 12:58:50 GMT

Hi @JJY

Greetings!!!

Thank you for the response and the update.

Please reboot (unplug and plug into the power outlet) your Internet Service Provider's (ISP) Router once and perform an IP Scan once again and check if you see the RUCKUS ICX-7150-C12P Switch IP Address.

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address.

Please check the other IP Addresses from the IP scan results, by the name of Ruckus Wireless or Brocade Communications to confirm the IP address of the Switch and try to access it.

If still you are unable to get the IP address of the Switch, the only option left is to get CLI via console access to the Switch.

Here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard OR Console cable Rj45 to USB (Any one cable- please refer the guide)

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Please let me know if you need help at any point and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Can't connect to ICX7150 switch

JJY — Thu, 15 Aug 2024 19:30:39 GMT

CLI via console did the trick. Thank you!

Re: Can't connect to ICX7150 switch

Imran_ruckus — Fri, 16 Aug 2024 12:31:44 GMT

Hi @JJY

Thank you for your prompt response.

We are pleased to hear that the issue has been resolved.

We appreciate your time and patience throughout this process.

Should you have any further questions or need assistance in the future, please do not hesitate to reach out.

Thank you for contacting the RUCKUS Lennar Home Community.

Have a great day ahead!

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community