topic Ruckus Switch not powering access points in RUCKUS Support for Lennar Homes

Ruckus Switch not powering access points

thead — Sat, 12 Nov 2022 16:17:04 GMT

After a power outage, the ruckus switch will no longer power the access points. I tried rebooting multiple times, and performed a reset. It will still not provide power.

Re: Ruckus Switch not powering access points

Vásquez_Fer — Sat, 12 Nov 2022 16:30:51 GMT

Hi @thead

Hope you are doing well!

1-On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on?

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

2-Make sure it is plugged into a well-known outlet/power source

Best Regards

Fernando Vasquez

Re: Ruckus Switch not powering access points

thead — Sat, 12 Nov 2022 16:31:54 GMT

Syst light is green and Pwr light is green. It is plugged into a power source that is working.

Re: Ruckus Switch not powering access points

Vásquez_Fer — Sat, 12 Nov 2022 17:06:38 GMT

Hi @thead

Seems that your switch may present some PoE issue (power over Ethernet)
To solve this you must access the command line of the Switch and do some diagnostics

1-For this we must locate the IP address (this is a logical address assigned by your local router (ISP) to the switch) I will leave a quick guide:

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2-After that we must remotely access to device, I leave a guide on how to access to the switch

Here is a quick guide how to access via CLI of the devices

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access to the Command line should look like this

ICX7150-C12 Switch>

3-Write the following commands:

Note: Hit Enter to accept each command:

ICX7150-C12 Switch>enable
ICX7150-C12 Switch#show version
ICX7150-C12 Switch#show inline power
ICX7150-C12 Switch#show inline power detail

Copy and paste the results on the chat (here)

If you cannot access via IP we can access physical using a console cable

How to console in the ICX-7150-C12p

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once you are log in via console go to the Step '3'

Best Regards

Fernando Vasquez

Re: Ruckus Switch not powering access points

thead — Sat, 12 Nov 2022 17:25:19 GMT

I am attempting to access using console cable but receiving a reply of command not found.

Re: Ruckus Switch not powering access points

Vásquez_Fer — Sat, 12 Nov 2022 17:43:12 GMT

Hi @thead

Could you please copy and paste ' what you get through the console ' here also you can use a snipping tool to upload the screenshot here , you can 'upload images on the chat'

Best Regards

Fernando Vasquez

Re: Ruckus Switch not powering access points

thead — Sun, 13 Nov 2022 13:50:21 GMT

ICX7150-C12 Switch#show version

UNIT 1: compiled on Feb 17 2017 at 16:03:13 labeled as SPS08060

(23946048 bytes) from Primary

SW: Version 08.0.60T211

Compressed Boot-Monitor Image size = 786944, Version:10.1.09T225 (mnz10109)

Compiled on Sat Feb 18 00:15:43 2017

HW: Stackable ICX7150-C12-POE

==========================================================================

UNIT 1: SL 1: ICX7150-C12-2X10GR POE 12-port Management Module

Serial #:FEK3224N0C1

Current License:

P-ASIC 0: type B160, rev 11 Chip BCM56160_B0

==========================================================================

UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module

==========================================================================

UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module

==========================================================================

1000 MHz ARM processor ARMv7 88 MHz bus

8192 KB boot flash memory

2048 MB code flash memory

1024 MB DRAM

STACKID 1 system uptime is 2 day(s) 11 hour(s) 13 minute(s) 59 second(s)

--More--, next page: Space, next line: Return key, quit: Control-c

==========================================================================

UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module

==========================================================================

1000 MHz ARM processor ARMv7 88 MHz bus

8192 KB boot flash memory

2048 MB code flash memory

1024 MB DRAM

STACKID 1 system uptime is 2 day(s) 11 hour(s) 13 minute(s) 59 second(s)

The system started at 00:01:38 GMT+00 Sat Jan 01 2000

The system : started=cold start

ICX7150-C12 Switch#show inline power

Power Capacity: Total is 124000 mWatts. Current Free is 124000 mWatts.

Power Allocations: Requests Honored 0 times

Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/

State State Consumed Allocated Error

--------------------------------------------------------------------------

1/1/1 Off Off 0 0 n/a n/a 3 n/a

1/1/2 Off Off 0 0 n/a n/a 3 n/a

1/1/3 Off Off 0 0 n/a n/a 3 n/a

1/1/4 Off Off 0 0 n/a n/a 3 n/a

1/1/5 Off Off 0 0 n/a n/a 3 n/a

1/1/6 Off Off 0 0 n/a n/a 3 n/a

1/1/7 Off Off 0 0 n/a n/a 3 n/a

1/1/8 Off Off 0 0 n/a n/a 3 n/a

1/1/9 Off Off 0 0 n/a n/a 3 n/a

1/1/10 Off Off 0 0 n/a n/a 3 n/a

1/1/11 Off Off 0 0 n/a n/a 3 n/a

1/1/12 Off Off 0 0 n/a n/a 3 n/a

--------------------------------------------------------------------------

Total 0 0

--More--, next page: Space, next line: Return key, quit: Control-c

Power Supply Data On unit 1:

++++++++++++++++++

Power Supply Data:

++++++++++++++++++

Power Supply #1:

Max Curr: 2.2 Amps

Voltage: 54.0 Volts

Capacity: 124 Watts

POE Details Info. On Unit 1 :

General PoE Data:

+++++++++++++++++

Firmware

--More--, next page: Space, next line: Return key, quit: Control-c

Re: Ruckus Switch not powering access points

thead — Sun, 13 Nov 2022 13:57:34 GMT

General PoE Data:

+++++++++++++++++

Firmware

Version

----------------

01.8.7 Build 021

Hardware

Version

----------------

V2R2

Cumulative Port State Data:

+++++++++++++++++++++++++++

#Ports #Ports #Ports #Ports #Ports #Ports #Ports

Admin-On Admin-Off Oper-On Oper-Off Off-Denied Off-No-PD Off-Fault

-------------------------------------------------------------------------

0 12 0 12 0 0 0

Cumulative Port Power Data:

+++++++++++++++++++++++++++

#Ports #Ports #Ports Power Power

Pri: 1 Pri: 2 Pri: 3 Consumption Allocation

-----------------------------------------------

0 0 0 0.000 W 0.000 W

Re: Ruckus Switch not powering access points

thead — Sun, 13 Nov 2022 15:13:52 GMT

I was able to resolve

Re: Ruckus Switch not powering access points

Sgatjens — Mon, 14 Nov 2022 17:02:36 GMT

Great to hear that!

Please feel free to mark the post as resolved

Best regards

Sofia Gätjens |Technical Support Engineer