topic Re: Loss of power for days now APs are not connecting after reset in RUCKUS Support for Lennar Homes

Loss of power for days now APs are not connecting after reset

Sky434 — Fri, 09 Aug 2024 22:35:26 GMT

We lost power at our home for 8 days due to a hurricane. I reset the APs and reconnected them to the system, but when the app asked me to connect to "Ruckus-Unkleashed" wi-fi, I couldn't remember the password and couldn't access them to see what the issue was. They allowed me to set them up, but no wifi to them. The system has changed since the first time I set these up (3 years ago) when we changed internet providers and I am lost in the wind. I have looked for videos and online information to solve this problem but now I am just stumped. Please help!

Re: Loss of power for days now APs are not connecting after reset

pinky_ruckus — Mon, 12 Aug 2024 16:51:51 GMT

Hello @Sky434 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are facing slow or intermittent connectivity issues after the power outage and unable to login to the Unleashed app.

To assist you further, I would require few configurations from your Switch.

Please follow the below steps and help us with the queries,

To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Loss of power for days now APs are not connecting after reset

pinky_ruckus — Wed, 14 Aug 2024 14:51:00 GMT

Hello @Sky434 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Loss of power for days now APs are not connecting after reset

Sky434 — Thu, 15 Aug 2024 01:32:39 GMT

Thanks. I will use these and let you know if they work for me.

Re: Loss of power for days now APs are not connecting after reset

Sky434 — Thu, 15 Aug 2024 01:50:35 GMT

I get to this spot and this is where I have tried all passwords that I created and even those in other posts like username- super or admin and password- sp-admin, Ruckus, Ruckus!, ruckus and a few others. Nothing has allowed me to get past this point. What else can I try? Resetting the system again?

Re: Loss of power for days now APs are not connecting after reset

pinky_ruckus — Thu, 15 Aug 2024 15:05:22 GMT

Hello @Sky434 ,

Greetings!

Thank you for the response.

From the response you shared, I understand that you are unable to login to the Switch through web browser with your login credentials.

Also, you have tried with the default credentials combinations too.

We do not need any login credentials to access CLI using the Telnet option. If Telnet is enabled on the Switch it can be accessed directly using an IP Address of the Switch.

Once you identify the Ip address of the Switch using the article I shared in the previous post, you can try accessing CLI using the Telnet option.

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Loss of power for days now APs are not connecting after reset

Sky434 — Sat, 17 Aug 2024 01:39:14 GMT

I got to that area, but it will not let me upload the image, but I attached a link for you to look at it, please let me know if you can see it. Image of Putty.org for Ruckus for Sky434

Re: Loss of power for days now APs are not connecting after reset

Sky434 — Sat, 17 Aug 2024 01:40:32 GMT

I got it to load.

Re: Loss of power for days now APs are not connecting after reset

pinky_ruckus — Mon, 19 Aug 2024 15:56:27 GMT

Hello @Sky434 ,

Thank you for the response and sharing the pictures.

We would suggest you to please perform the Access point factory reset by following the Lennar Knowledge Base Self Help article using the link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Please let me know if you are able to reset the Access point and if you have any further queries.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Loss of power for days now APs are not connecting after reset

pinky_ruckus — Wed, 21 Aug 2024 13:41:26 GMT

Hello @Sky434 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Loss of power for days now APs are not connecting after reset

pinky_ruckus — Fri, 23 Aug 2024 14:47:15 GMT

Hello @Sky434 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Loss of power for days now APs are not connecting after reset

pinky_ruckus — Mon, 26 Aug 2024 18:52:19 GMT

Hi @Sky434 ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community