topic Re: Network issue in RUCKUS Support for Lennar Homes

Network issue

haseeb3hassan — Mon, 12 Aug 2024 04:04:15 GMT

WiFi not working. On router power Les green light blinking. Contacted xfinity everything is good on there end.

Re: Network issue

Imran_ruckus — Mon, 12 Aug 2024 12:53:57 GMT

Hi @haseeb3hassan

Greetings!!!

Thank you for reaching out to RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering Wi-Fi issues via RUCKUS devices.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

3. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please upload these photos to your RUCKUS account before proceeding.

Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Network issue

haseeb3hassan — Mon, 12 Aug 2024 13:26:45 GMT

yes, it was operational and working perfect until we have power outage

on the ruckus box it self both lights are visible green and amber. On xifinity modem black cable going to ruckus switch have a green light

I have 2 access point in my house.

1- access point downstairs only green power led is blinking no other lights are on/cannot see.

2-upstairs access point have all the green lights solid/steady but power led green light blinking

Re: Network issue

Imran_ruckus — Mon, 12 Aug 2024 14:00:45 GMT

Hi @haseeb3hassan

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

Based on the information/pictures provided, it appears that your RUCKUS ICX-7150-C12P Switch and Access Point is a normal state. However, the issues you mentioned are indicative of a Routing Code (SPR) problem due to power outages, please refer to the RUCKUS Lennar Knowledge Base self-help article below for guidance on troubleshooting:

Fixing RUCKUS ICX-7150-C12P Switch Routing Code (SPR) Issue

If you have any questions or encounter difficulties during the troubleshooting process, please let me know.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Network issue

Imran_ruckus — Wed, 14 Aug 2024 12:51:11 GMT

Hi @haseeb3hassan

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Network issue

Imran_ruckus — Fri, 16 Aug 2024 12:57:07 GMT

Hi @haseeb3hassan

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Network issue

Imran_ruckus — Mon, 19 Aug 2024 13:02:33 GMT

Hi @haseeb3hassan

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Network issue

kcentonze — Thu, 22 Aug 2024 21:52:00 GMT

Hello - we are having the same issue as this person was with our Lennar home - no lights on the access ports. We did have a power outage. Can you help us? To answer the questions you asked the other person:

1. The Ruckus setup was operational up until the power outage.

2. There are 2 lights illuminated on the switch - one green (PWR) and one amber (SYS). Photo attached

3. There are 2 access points connected to the router. One upstairs and one downstairs. All lights on both access points are not on. Photo attached.

We tried to follow the steps of connecting by first trying to find the IP address of the switch, but the device is not visible when scanning on both LanScan and Advanced IP.

Re: Network issue

Imran_ruckus — Fri, 23 Aug 2024 13:53:11 GMT

Hi @kcentonze

I hope this message finds you well.

Thank you for reaching out to the RUCKUS Lennar Home Community.

Please note this post was raised by another user and it is now closed.

I noticed that you have recently posted a new inquiry on the Lennar forum. Please follow the thread linked below, where our engineer, Pinky, will provide you with assistance:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/No-lights-on-access-points-cannot-get-IP-address/m-p/95866#M21437

Thank you for your understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community