topic Re: ICX7150-C12 stuck in Connecting phase in RUCKUS Support for Lennar Homes

ICX7150-C12 stuck in Connecting phase

DLT — Sun, 28 Jul 2024 19:36:33 GMT

I've tried upgrading the firmware and it was unsuccessful. The only error within the dashboard is "*Unleashed system only supports ICX firmware version 08.0.90 or later."

I can access the dashboard through this address https://192.168.1.67/admin/dashboard.jsp?privilege=rw

The switch had an IP of 192.168.1.65 then I modified it to 192.167.1.67 and now it just says "ICX Switch is Connecting" and won't proceed to connect. Before I modified it, it said "Disconnected".

I can connect to my WiFi but the internet is really slow and in most cases it times out.

Re: ICX7150-C12 stuck in Connecting phase

DLT — Sun, 28 Jul 2024 23:02:49 GMT

On my iPhone the app doesn't work and doesn't connect even though I'm connected to the Lennar network (the one the switch is running on). The app will timeout and prompt to connect to "ConfigureMe..." wifi. I can access the dashboard via browser but it won't allow me to upgrade or create a backup configuration. I'm willing to start over, does anyone have a how-to on setting up this switch with 2 access points?

Re: ICX7150-C12 stuck in Connecting phase

pinky_ruckus — Mon, 29 Jul 2024 15:47:14 GMT

Hi @DLT ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS internet setup is not working and the Switch is in Connecting state.

Could you please confirm if there was any kind of power outage / power spike before this issue happened?

Also, please share the image of the status of the switch in the unleashed app as mentioned below.

Please let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: ICX7150-C12 stuck in Connecting phase

pinky_ruckus — Tue, 30 Jul 2024 14:16:36 GMT

Hello @DLT ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: ICX7150-C12 stuck in Connecting phase

pinky_ruckus — Wed, 31 Jul 2024 16:14:38 GMT

Hello @DLT ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: ICX7150-C12 stuck in Connecting phase

DLT — Wed, 31 Jul 2024 16:52:49 GMT

There were no power outages prior to this occuring.

Re: ICX7150-C12 stuck in Connecting phase

pinky_ruckus — Wed, 31 Jul 2024 19:31:24 GMT

Hello @DLT ,

Thank you for the response.

From the response you shared, I see that the Switch is in a lower version.

This may happen when your RUCKUS Switch is on an older version which doesn’t let you log into the Unleashed application. We suggest you upgrade your Switch to the recommended version(8095g) to avoid this issue in the future.

Before we can help, we need to check which version the Switch is currently running.

Please follow the below steps and help us with the queries,

1. To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: ICX7150-C12 stuck in Connecting phase

pinky_ruckus — Thu, 01 Aug 2024 15:10:01 GMT

Hello @DLT ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: ICX7150-C12 stuck in Connecting phase

pinky_ruckus — Mon, 05 Aug 2024 15:51:57 GMT

Hello @DLT ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: ICX7150-C12 stuck in Connecting phase

pinky_ruckus — Fri, 09 Aug 2024 14:43:00 GMT

Hi @DLT ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community