topic Re: Ruckus 5G in RUCKUS Support for Lennar Homes

Ruckus 5G

dtsteinb — Thu, 08 Aug 2024 23:26:01 GMT

I have my laptop connected to my Ruckus and when I do a speed test I can't break 100mbps and I am on a 200mbps line. If I use the modem Xfinity sent and connect to that 5G I get the 200mbps. Is this ruckus not capable of real 5G speeds or do I need to configure something?

Re: Ruckus 5G

Imran_ruckus — Fri, 09 Aug 2024 12:33:42 GMT

Hi @dtsteinb

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering internet speed issues.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

3. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please upload these photos to your RUCKUS account before proceeding.

Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus 5G

dtsteinb — Fri, 09 Aug 2024 13:32:52 GMT

The Ruckus is currently working. I can connect me devices to it. I recently went from 100mbps to 200mbps and decided to do a speed test. That is when I noticed anything connected to the Ruckus cant break 90mbps. When connected to the router from Xfinity then I am getting the 200mbps.

I have 2 access points. I included pictures of both showing the lights I cant take the switch off the wall but every port is flashing Green. I do not see any of the ports being amber.

If you need anything else please let me know. There is no picture of a camera for me to insert the pictures of the access points.

Thanks,

David

Re: Ruckus 5G

dtsteinb — Fri, 09 Aug 2024 13:34:00 GMT

I have 2 access points. I included pictures of both showing the lights I cant take the switch off the wall but every port is flashing Green. I do not see any of the ports being amber.

If you need anything else please let me know.

Thanks,

David

Re: Ruckus 5G

Imran_ruckus — Fri, 09 Aug 2024 14:06:12 GMT

Hi @dtsteinb

Thank you for your detailed response and the information provided.

Could you please also share a picture illustrating the cable connections for the RUCKUS ICX-7150-C12P switch? This equipment will be installed in the network closet. For reference, please see the screenshot below.

I appreciate your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus 5G

dtsteinb — Fri, 09 Aug 2024 15:51:25 GMT

I included the best picture I can take. I really do not want to unmount this.

Re: Ruckus 5G

Imran_ruckus — Fri, 09 Aug 2024 16:17:02 GMT

Hi @dtsteinb

Thank you for your response and the information provided.

Based on the pictures you shared, the light status and connections of the Access Points and the RUCKUS ICX-7150-C12P Switch appear to be normal.

We may need to review the configuration of the Access Points (AP) via the Unleashed system.

Please follow the instructions below and provide the requested details:

1. Log in to your Unleashed system using a laptop web browser, either via the Master AP IP Address or https://unleashed.ruckuswireless.com/

2. Take two separate screenshots for each Access Point, similar to the example provided below to check the AP port speed.

3. Additionally, perform a SpeedFlex test to measure the speeds between the Master and Member Access Points. Refer to the screenshot below for the SpeedFlex process.

Please provide the requested screenshots and test results at your earliest convenience.

Thank you again for your patience and cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus 5G

dtsteinb — Fri, 09 Aug 2024 16:44:50 GMT

Let me know if I am missing something

Re: Ruckus 5G

Imran_ruckus — Fri, 09 Aug 2024 17:02:39 GMT

Hi @dtsteinb

Thank you for the response and the information.

Please refer to the 2nd point from my previous post and send the same TWO screenshots for each AP. (Refer to the screenshots below)

Thank you again for your patience.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus 5G

dtsteinb — Fri, 09 Aug 2024 17:15:38 GMT

I hope this is it

Re: Ruckus 5G

Imran_ruckus — Fri, 09 Aug 2024 17:35:29 GMT

Hi @dtsteinb

Thank you for your response and the information provided.

Based on the screenshots, the output appears to be normal.

At this stage, I recommend creating a new WLAN/SSID and setting up a separate 5GHz network on your Unleashed Access Point and check speeds connecting to this new WLAN. This can help minimize wireless interference with the 2.4GHz band, which sometimes impacts speed performance.

Please refer to the following resources for guidance on creating a new WLAN/SSID:

-Creating a New Wireless WLAN (SSID): https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Creating-a-New-Wireless-WLAN-SSID/td-p/47049

- Video Tutorial: https://www.youtube.com/watch?v=eSl_8rs1QnU

Additionally, please share a screenshot showing the below details:

If you have any questions or need further assistance, please feel free to reach out.

Thank you once again for your patience.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus 5G

dtsteinb — Fri, 09 Aug 2024 18:24:00 GMT

I already created a new WLAN and just enabled 5GHz Same result.

Re: Ruckus 5G

Imran_ruckus — Fri, 09 Aug 2024 18:36:39 GMT

Hi @dtsteinb

Thank you for your response and the update.

Additionally, could you please provide the requested screenshot mentioned in my previous message?

Thank you once again for your patience.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus 5G

dtsteinb — Fri, 09 Aug 2024 18:59:02 GMT

here are the screenshots but its the same result. I cant break 90mbps on the ruckous

Re: Ruckus 5G

Imran_ruckus — Fri, 09 Aug 2024 19:08:35 GMT

Hi @dtsteinb

Please share a screenshot showing the below Switch details from the Unleashed:

If you have any questions or need further assistance, please feel free to reach out.

Thank you once again for your patience.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus 5G

dtsteinb — Fri, 09 Aug 2024 22:31:52 GMT

I am not seeing the 3 dots. Here is my screenshot

Re: Ruckus 5G

Imran_ruckus — Mon, 12 Aug 2024 12:52:10 GMT

Hello @dtsteinb

Greetings!!!

I hope this message finds you well.

Thank you for your response and the update.

From the screenshot you provided, it appears that the RUCKUS ICX-7150-C12P Switch is not listed in the Unleashed system.

We recommend performing a factory reset on your Access Points and configuring them from scratch. Please refer to the following RUCKUS Lennar Knowledge Base article for detailed instructions on the factory reset process:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the-RUCKUS-R510-Access-Points-for/ta-p/73964

Additionally, consider upgrading your Access Points to the recommended version, as your current Unleashed system is running an older version. For guidance on the upgrade process, please refer to the following article:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKUS-Unleashed-R510-Access-Points-to-a/ta-p/75029

Please follow these steps and let me know the outcome.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus 5G

Imran_ruckus — Wed, 14 Aug 2024 12:47:34 GMT

Hi @dtsteinb

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus 5G

dtsteinb — Wed, 14 Aug 2024 13:21:02 GMT

Right now I do not have the time to reset this. I have too many devices that will be affected. I am not sure how this is working if it doesnt even see the swtich. Also, I see that I would need to remove one of the AP's to do the reset. I have not clue which ports they are in. So this is going to take a while so I guess you can just close this case.

Re: Ruckus 5G

Imran_ruckus — Wed, 14 Aug 2024 14:03:53 GMT

Hi @dtsteinb

Greetings!!!

Thank you for your recent correspondence and update.

Could you please confirm if your Internet Service Provider (ISP)?

Additionally, we can check some configurations of your RUCKUS ICX-7150-C12P Switch via command outputs to troubleshoot if something issue on the Switch.

To proceed with troubleshooting the issue, please follow the steps outlined below to access the Command Line Interface (CLI) and provide the necessary command outputs:

1. First, identify the current IP address assigned to the switch ICX-7150-C12P by your local router. You can use an IP scanner tool to easily locate the switch's IP address on your network. Here is a guide on how to perform this using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

2. Once you have identified the IP address of the switch, proceed to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P switch. Here is a guide on how to access the CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line the prompt should look like below:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

3. After successfully accessing the CLI, please execute the following commands and provide the outputs:

enable

show version

show flash

show inline power

show inline power detail

show interface brief

show ip address

Please share the command outputs or screenshots if you encounter any issues or errors during these steps.

Feel free to reach out if you have any questions or require further assistance.

Thank you for your cooperation and patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community