topic Re: Lennar woes - stuck in routing in RUCKUS Support for Lennar Homes

Lennar woes - stuck in routing

Kevind — Wed, 07 Aug 2024 16:16:55 GMT

I have a ICX-7150 that’s stuck in routing mode and I need to get it into the switch code so I can upgrade it however I can’t serial connect to it and can’t locate an IP for the device. Any suggestions?

Re: Lennar woes - stuck in routing

Squozen — Wed, 07 Aug 2024 16:25:36 GMT

Do a factory reset and then it will drop back to the default IP address?

Re: Lennar woes - stuck in routing

Kevind — Wed, 07 Aug 2024 16:32:48 GMT

Tried the factory reset method, system flashes all amber lights for upwards of 20 minutes and doesn’t stop until you power cycle it and then the system led is Amber, tried it several times

Re: Lennar woes - stuck in routing

Kevind — Wed, 07 Aug 2024 16:34:32 GMT

Already tried that and then the system was flashing amber on all LEDs for 20 minutes doing nothing. Power cycled and then the system led is Amber, did it again and same result over and over.

Re: Lennar woes - stuck in routing

Kevind — Wed, 07 Aug 2024 16:40:33 GMT

Already tried that and then the system was flashing amber on all LEDs for 20 minutes doing nothing. Power cycled and then the system led is Amber, did it again and same result over and over.

Re: Lennar woes - stuck in routing

pinky_ruckus — Wed, 07 Aug 2024 16:45:30 GMT

Hello @Kevind ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working and not getting IP address.

Could you please let us know the answers to the below queries to assist you better?

Was there any power outage before you started facing the issue?
Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Lennar woes - stuck in routing

Kevind — Wed, 07 Aug 2024 16:58:40 GMT

here is the status of the system. The issue occurred after a power outage 2 years ago and I’ve lived with this ever since and finally getting to cleaning up Lennars mess.

Re: Lennar woes - stuck in routing

pinky_ruckus — Wed, 07 Aug 2024 17:19:53 GMT

Hello @Kevind ,

Thank you for the response and sharing the pictures.

From the response you shared, I understand that the status lights on the Switch is Amber and the PWR light is Green, which means that the Switch is stuck in a boot mode

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is in boot mode.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Lennar woes - stuck in routing

Kevind — Thu, 08 Aug 2024 16:59:03 GMT

I had to go through the second option and restore the entire image on the system, now that I've done that the system is up but there is no access to it. I've tried the super and sp-admin combo but no luck, what would the credentials be set to?

Re: Lennar woes - stuck in routing

pinky_ruckus — Thu, 08 Aug 2024 17:29:02 GMT

Hello @Kevind ,

Thank you for the response.

From the response you shared, I see that you have performed reset and software recovery.

Switch default credentials will be as mentioned below.

Username: super

Password: sp-admin

If the above credentials don’t work, you can try the default credential combinations below as well.

These usernames and passwords are key sensitive, please use capital letters where necessary.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Lennar woes - stuck in routing

Kevind — Thu, 08 Aug 2024 17:30:59 GMT

Well i got access to it after following another document and resetting the username process but now how do I get into managing the AP's..? All I have is this terrible UI

Re: Lennar woes - stuck in routing

pinky_ruckus — Thu, 08 Aug 2024 19:34:26 GMT

Hello @Kevind ,

Thank you for the response.

I understand that you are trying to manage your Access points, we use a system called Unleashed to manage the APs or the Switch.

We would require the IP address of the AP to login to the Unleashed interface through browser,

I will leave you a guide on how to perform an IP scanner on your local network to identify the AP IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

Could you please log in to your Unleashed system on a LAPTOP WEB BROWSER using the Master AP IP Address OR https://unleashed.ruckuswireless.com/ ?

Please make sure you are connected to the RUCKUS Wi-Fi Network to access the same.

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Once you see the above dashboard, please try to use the default combination credentials as mentioned below.

Please check and confirm and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Lennar woes - stuck in routing

pinky_ruckus — Tue, 13 Aug 2024 15:50:48 GMT

Hello @Kevind ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Lennar woes - stuck in routing

pinky_ruckus — Thu, 15 Aug 2024 15:20:30 GMT

Hello @Kevind ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Lennar woes - stuck in routing

pinky_ruckus — Mon, 19 Aug 2024 14:22:50 GMT

Hi @Kevind ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community