topic Re: system was never able to reboot or powered on after electric outage in RUCKUS Support for Lennar Homes

system was never able to reboot or powered on after electric outage

PQ — Tue, 06 Aug 2024 02:15:49 GMT

Hi, I have the Ruckus system ICX 7150-C12P. I can't power it on or reboot after the electric outage. Please let me how to fix it. Thanks.

Re: system was never able to reboot or powered on after electric outage

NUONUOGE — Tue, 06 Aug 2024 05:37:26 GMT

You need to insert a console cable to query its console output information.

System issues can be upgraded under boot.

硬件故障可以通过 RMA 处理！

谢谢

Re: system was never able to reboot or powered on after electric outage

pinky_ruckus — Tue, 06 Aug 2024 13:34:30 GMT

Hi @PQ ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working, and Switch do not have power.

I would request you to please perform a hard reset on the Switch and confirm if there are any lights flashing.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to hard reset the Switch

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-physical-factory-reset-hard-reset-on/ta-p/80783

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: system was never able to reboot or powered on after electric outage

PQ — Wed, 07 Aug 2024 00:47:28 GMT

HI, Rajendran,

Thanks for the reply. I have tried unplug and plug the power cable, try to reboot but they system never completed the rebooting process. Only the power light is green, the system light is orange. What should I do next? Thanks.

Re: system was never able to reboot or powered on after electric outage

pinky_ruckus — Wed, 07 Aug 2024 13:35:53 GMT

Hello @PQ ,

Thank you for the response and the information you shared.

From the response shared, I understand that the status lights on the Switch is Amber and the PWR light is Green, which means that the Switch is stuck in a boot mode

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is in boot mode.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: system was never able to reboot or powered on after electric outage

pinky_ruckus — Fri, 09 Aug 2024 14:47:32 GMT

Hello @PQ ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: system was never able to reboot or powered on after electric outage

pinky_ruckus — Tue, 13 Aug 2024 15:48:05 GMT

Hello @PQ ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: system was never able to reboot or powered on after electric outage

PQ — Wed, 14 Aug 2024 01:49:21 GMT

Thanks for the followup. I was not able to successfully reboot the system by trying several times. I may have to try over 15 times to see if that works. But can you send me the mac version of how to recover the software. Thanks.

Re: system was never able to reboot or powered on after electric outage

pinky_ruckus — Wed, 14 Aug 2024 13:29:45 GMT

Hello @PQ ,

Thank you for the response.

From the response you shared, I understand that you have performed reset on your Switch multiple times.

If the reset does not work, the only option is to perform software recovery.

May i please know if you have an option to arrange a Windows laptop as the software recovery process would be easier in Windows version?

Please note that using both a USB Type-C and an Ethernet cable is mandatory for the software recovery process. If your laptop does not have an Ethernet port, we recommend using an external Ethernet adapter, as illustrated in the screenshot below.

If there is no Windows laptop. For MAC devices, please follow the instructions in the guide below to obtain console access. Additionally, ensure that you connect another cable for the software recovery process.

Guide for obtaining console access to the RUCKUS ICX-7150-C12P Switch:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/td-p/46759

Once you have console access, please refer to the video below for TFTP configuration on a MAC:

TFTP Configuration on MAC:

https://www.youtube.com/watch?v=iviyd91HntU

Be sure to establish the console connection to the RUCKUS ICX-7150-C12P Switch in a separate terminal screen before activating the internal TFTP server on the MAC.

Commands and further steps must be followed from the RUCKUS Lennar Knowledge Base self-help article shared in my previous post.

Should you have any questions or need further assistance, please do not hesitate to contact me.

Thank you once again for your patience and understanding.

Best regards,

Pinky Rajedran
RUCKUS Lennar Home Community