topic Re: Cannot log into the router in RUCKUS Support for Lennar Homes

Cannot log into the router

ja — Tue, 06 Aug 2024 17:24:24 GMT

Forgot password?

Unleash

It doesn't take the passcode and user that I remembered for the Admin function. It does now allow the forgot passcode feature. It states that I am not connected when I am connected.

Re: Cannot log into the router

ja — Tue, 06 Aug 2024 17:25:57 GMT

Forgot password?

Unleash

Does not allow me to reset passcode as the Admin. It indicates that I am not connected to the network when I am.

Re: Cannot log into the router

Imran_ruckus — Tue, 06 Aug 2024 18:24:04 GMT

Hi @ja

Greetings!

Thank you for contacting the RUCKUS Lennar Home Community.

I hope you are doing well.

I understand that you need assistance logging into the RUCKUS Unleashed mobile application and are unsure of the username and password.

Please log in to your Unleashed system on a LAPTOP WEB BROWSER using the Master AP IP Address OR https://unleashed.ruckuswireless.com/ .

You should see the Unleashed dashboard as shown in the below screenshot.

Please try using the default credentials provided below in a screenshot:

Please note that these credentials are case-sensitive, so ensure that you use capital letters where required.

Please confirm once logged in on a web browser. If you have any further questions or encounter any issues, please let me know.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Cannot log into the router

ja — Tue, 06 Aug 2024 18:32:49 GMT

I cannot login using any of these passcodes. It indicates that I am not connected the the network when I am which is shown on my home network. I need to change the passcode and update the firmware.

Re: Cannot log into the router

ja — Tue, 06 Aug 2024 18:36:19 GMT

It indicates my password is wrong. I tried all

Re: Cannot log into the router

Imran_ruckus — Tue, 06 Aug 2024 18:36:42 GMT

Hi @ja

Thank you for your response and the update.

As mentioned previously, please try accessing the system using a laptop on a web browser. Please confirm if you can login on the web browser.

Thank you for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Cannot log into the router

ja — Tue, 06 Aug 2024 18:39:12 GMT

I cannot on a web browser

Re: Cannot log into the router

ja — Tue, 06 Aug 2024 18:39:39 GMT

I am on a regular computer

Re: Cannot log into the router

Imran_ruckus — Tue, 06 Aug 2024 18:42:50 GMT

Hi @ja

Thank you for your response and the update.

Could you please provide a screenshot of the issue you are encountering when trying to access Unleashed on a web browser?

Thank you for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Cannot log into the router

ja — Tue, 06 Aug 2024 18:47:30 GMT

Re: Cannot log into the router

Imran_ruckus — Tue, 06 Aug 2024 18:52:07 GMT

Hi @ja,

Thank you for your response and update.

Could you please once again attempt to log in again using your username and password? If you are unsure of these details, please try using the default credentials I provided earlier.

Please note that these credentials are case-sensitive, so ensure that you use capital letters where required.

Thank you once again for your patience.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Cannot log into the router

ja — Tue, 06 Aug 2024 19:32:28 GMT

I have been communicating since yesterday and no one is able to help me

Re: Cannot log into the router

Imran_ruckus — Tue, 06 Aug 2024 19:35:40 GMT

Hi @ja

Thank you for your response and the update.

Apologies for the inconvenience.

If the login credentials are still not working, the next step would be to perform a factory reset on the RUCKUS Access Points.

Please refer to the following RUCKUS Lennar Knowledge Base article for detailed instructions on the factory reset process:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the-RUCKUS-R510-Access-Points-for/ta-p/73964

Follow the steps outlined in the article, and let me know if you need any assistance during the process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Cannot log into the router

ja — Tue, 06 Aug 2024 19:40:08 GMT

I have no idea how to do this my routers are high up on my ceiling. They were installed upon buying this home. There is absolutely no support for people who bought Lennar Homes.

Re: Cannot log into the router

ja — Tue, 06 Aug 2024 19:40:44 GMT

This is not a solution

Re: Cannot log into the router

Imran_ruckus — Tue, 06 Aug 2024 19:45:14 GMT

Hi @ja

Thank you for your response.

I apologize for any inconvenience, but performing a factory reset is the only method to reconfigure the Access Points. To do this, you will need to press the reset button for about 15-20 seconds located on the rear of the Access Point.

You can use a paper clip to access the button. For guidance on removing the Access Point from the ceiling, please refer to the following video from the 3:30 mark:

Video Instructions: https://www.youtube.com/watch?v=vFD_ByQWGH0&t=42s

If you have any questions or need further assistance, please let me know.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Cannot log into the router

Imran_ruckus — Fri, 09 Aug 2024 13:08:26 GMT

Hi @ja

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Cannot log into the router

Imran_ruckus — Tue, 13 Aug 2024 12:50:55 GMT

Hi @ja

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Cannot log into the router

ja — Tue, 13 Aug 2024 13:10:43 GMT

I am unable to re-set the router currently. It is very high on my ceiling. Is there a way to connect into the router from my phone. Every time I log in with the App or go directly to the website, the message is I am not connected. The only App I see for the I phone says business. I know I am connected as my home network scans this device telling me the password is exposed. Why is it not recognizing that my device is connected.

Re: Cannot log into the router

Imran_ruckus — Tue, 13 Aug 2024 14:35:03 GMT

Hello @ja ,

I hope this message finds you well.

Thank you for your response and for providing the information.

I apologize for any inconvenience this situation may have caused. To resolve the issue you are experiencing, it is necessary to access the RUCKUS Unleashed system. Since you do not have the login credentials and cannot log in with the default credentials, the only viable solution is to perform a factory reset of the Access Points.

To execute a factory reset, it is required to press and hold the reset button located at the rear of any one of the Access Points for approximately 15-20 seconds and follow other steps as described in the AP factory reset article I shared with you in one of my communications.

If you encounter any difficulties following these steps, we recommend seeking assistance from a technician or external support.

Please let me know if you have any further questions.

Thank you for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community