topic Re: Ruckus ICX 7150-C12P + R510 Extenders (x2): No Power in RUCKUS Support for Lennar Homes

Ruckus ICX 7150-C12P + R510 Extenders (x2): No Power

p10maggs — Tue, 06 Aug 2024 15:11:17 GMT

Good morning,

We are receiving no power to our Ruckus switch or the extenders. We have tried plugging it in to alternative outlets (although the original outlet it was plugged into is generating power) and troubleshooting found on these forums, but we are still not seeing any active lights or power running through the switch or the two extenders.

How can we remediate this issue? Thanks.

Re: Ruckus ICX 7150-C12P + R510 Extenders (x2): No Power

pinky_ruckus — Tue, 06 Aug 2024 15:44:35 GMT

Hi @p10maggs ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working, and Switch do not have power.

Was there any power outage before you started facing the issue?

I would request you to please perform a hard reset on the Switch and confirm if there are any lights flashing.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to hard reset the Switch

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-physical-factory-reset-hard-reset-on/ta-p/80783

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus ICX 7150-C12P + R510 Extenders (x2): No Power

p10maggs — Tue, 06 Aug 2024 16:35:53 GMT

Not to my knowledge. We returned from out of town and all of a sudden had no internet.

Yes, we conducted a hard reset and still did not work. You can see where my temporary netgear switch is plugged into the same outlet box, and works. I have a video of my plugging the Ruckus into a outlet along with me plugging an ipad into the same outlet, where the iPad charges and the Switch shows no power/lights, but it was too large to send from my phone.

Re: Ruckus ICX 7150-C12P + R510 Extenders (x2): No Power

pinky_ruckus — Tue, 06 Aug 2024 17:08:03 GMT

Hi @p10maggs ,

Greetings!!!

Thank you for the response and the information you shared.

Could you please plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES and VIDEO of it showing the light status, and a cord connected to the Switch and a working power outlet?

Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus ICX 7150-C12P + R510 Extenders (x2): No Power

p10maggs — Tue, 06 Aug 2024 17:09:18 GMT

Yes, when I return home today I can. In the interim I will upload a video stored on my phone of close to your request. Thank you.

Re: Ruckus ICX 7150-C12P + R510 Extenders (x2): No Power

pinky_ruckus — Tue, 06 Aug 2024 17:48:33 GMT

Hello @p10maggs ,

Thank you for the response.

Yes, you can share the pictures and video once you return back home.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Ruckus ICX 7150-C12P + R510 Extenders (x2): No Power

pinky_ruckus — Fri, 09 Aug 2024 14:58:17 GMT

Hello @p10maggs ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus ICX 7150-C12P + R510 Extenders (x2): No Power

p10maggs — Fri, 09 Aug 2024 18:41:54 GMT

Hello. I will be returning home from out of town today and will get this over.

Re: Ruckus ICX 7150-C12P + R510 Extenders (x2): No Power

pinky_ruckus — Fri, 09 Aug 2024 19:14:08 GMT

Hello @p10maggs ,

Thank you for the response.

Yes, you can share the pictures and video once you return back home today.
Thank you for your patience and understanding.

Regards,
Pinky Rajendran
RUCKUS Lennar Home Community

Re: Ruckus ICX 7150-C12P + R510 Extenders (x2): No Power

p10maggs — Sat, 10 Aug 2024 01:55:44 GMT

Videos have been uploaded. Can you please confirm receipt?

Re: Ruckus ICX 7150-C12P + R510 Extenders (x2): No Power

pinky_ruckus — Mon, 12 Aug 2024 15:43:14 GMT

Hi @p10maggs,

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up even after connecting it to working power outlet, and when plugged in, all lights are off. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus ICX 7150-C12P + R510 Extenders (x2): No Power

p10maggs — Mon, 12 Aug 2024 16:14:49 GMT

Good morning,

I completed the RMA chat as requested.

Few questions:

1. Will I be notified when the replacement has shipped?

2. Is it a direct model replacement? ICX 7150-C12P?

3. Are the two wifi extenders also included in this given they are seeing now power as well?

Thank you.

Re: Ruckus ICX 7150-C12P + R510 Extenders (x2): No Power

pinky_ruckus — Tue, 13 Aug 2024 13:00:30 GMT

Hello @p10maggs ,

Thank you for sharing your response.

We’re pleased to hear that you’ve been in touch with our specialist team regarding the Switch replacement. The RMA team will reach out to you via email once the replacement has been processed. Typically, this will involve a direct replacement of the Switch.

Please note that the replacement process is solely for the Switch itself. Once you receive the new Switch, we will need to connect it to verify that the APs are properly connected and functioning.

You may have already received an email from the RMA team about the replacement. If you have any further questions, feel free to reply directly to their email.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community