topic Re: Using IP Address can't sign in Change PW and Update Firmware in RUCKUS Support for Lennar Homes

Using IP Address can't sign in Change PW and Update Firmware

ja — Mon, 05 Aug 2024 19:57:32 GMT

I am unable to sign in using the IP address as it says the site is insecure. I need to update the firmware. My home scan indicates I have a visible password and need to change it.

Re: Using IP Address can't sign in Change PW and Update Firmware

pinky_ruckus — Mon, 05 Aug 2024 21:01:24 GMT

Hi @ja ,

Greetings!

Thank you for reaching out to the RUCKUS Lennar Home Community. I hope this message finds you well.

I appreciate the details you provided. Based on your description, it seems you need assistance with changing the RUCKUS Wi-Fi network password.

Please note that encountering the “connection is not private” message is normal. You can safely proceed by clicking the “Proceed” option as highlighted in the screenshot below.

To change the Wi-Fi network password, follow these steps:

1. Log in to your Unleashed account.

2. Navigate to - Wi-Fi Network

3. Select your WLAN Network (SSID).

4. Click on - Edit WLAN

5. Update the password as needed.

Please refer to the screenshots below for guidance.

Alternatively, you can create a new WLAN SSID by following the instructions provided in the video and link below:

- Creating a New Wireless WLAN SSID:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Creating-a-New-Wireless-WLAN-SSID/td-p/47049

- YouTube Video Tutorial: https://www.youtube.com/watch?v=eSl_8rs1QnU

For upgrading the Unleashed system, please refer to the below RUCKUS Lennar Knowledge Base self-help article:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKUS-Unleashed-R510-Access-Points-to-a/ta-p/75029

If you have any questions or need further assistance, please let me know.

Thank you for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Using IP Address can't sign in Change PW and Update Firmware

ja — Mon, 05 Aug 2024 21:16:50 GMT

I tried to enhanced protection to sign into Ruckus however the IP address does not make a connection with the enhanced protection. I keep getting the hourglass.

Re: Using IP Address can't sign in Change PW and Update Firmware

ja — Mon, 05 Aug 2024 22:15:31 GMT

I cannot use enhanced. It basically crashed my whole system. I need to be able to update the firmware and change the passcode but I still cannot get in.

Re: Using IP Address can't sign in Change PW and Update Firmware

pinky_ruckus — Tue, 06 Aug 2024 14:48:32 GMT

Hello @ja ,

Thank you for the response.

As described in my previous post to proceed, click on 'Proceed to <ip address> (unsafe)', as mentioned previously it is safe to proceed. DO NOT click on 'turn on enhanced protection'.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Using IP Address can't sign in Change PW and Update Firmware

ja — Tue, 06 Aug 2024 15:22:02 GMT

I did use enhanced because I read it. I thought it was in your email. I took it off and cannot get into the router to proceed unsafe. Any suggestions.

Re: Using IP Address can't sign in Change PW and Update Firmware

pinky_ruckus — Tue, 06 Aug 2024 15:47:29 GMT

Hello @ja ,

Thank you for the response.

For us to understand the issue and proceed further, could you please share the screenshot of the page that you get once you Click to Proceed?

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Using IP Address can't sign in Change PW and Update Firmware

pinky_ruckus — Fri, 09 Aug 2024 14:46:31 GMT

Hello @ja ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Using IP Address can't sign in Change PW and Update Firmware

pinky_ruckus — Tue, 13 Aug 2024 15:47:19 GMT

Hello @ja ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Using IP Address can't sign in Change PW and Update Firmware

pinky_ruckus — Thu, 15 Aug 2024 15:18:39 GMT

Hi @ja ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community