topic Re: Testing connection on ruckus icx 7150-c12p in RUCKUS Support for Lennar Homes

Testing connection on ruckus icx 7150-c12p

Lorrie123 — Fri, 28 Jun 2024 21:05:38 GMT

We had a power outage 5 days ago and our internet has been slow to non existent. We had our internet service provider out and checked that connection, it’s fine. How do we check the ruckus? We are still experiencing problems.

Re: Testing connection on ruckus icx 7150-c12p

pinky_ruckus — Fri, 28 Jun 2024 22:15:05 GMT

Hi @Lorrie123 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that the switch is getting disconnected and experiencing slow connection after a power outage.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is running in the Routing code.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-Switch-Routing-Code-SPR-issue-using/ta-p/71538

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Testing connection on ruckus icx 7150-c12p

pinky_ruckus — Tue, 02 Jul 2024 21:56:30 GMT

Hello @Lorrie123 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Testing connection on ruckus icx 7150-c12p

pinky_ruckus — Thu, 04 Jul 2024 14:08:06 GMT

Hello @Lorrie123 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Testing connection on ruckus icx 7150-c12p

Lorrie123 — Fri, 05 Jul 2024 22:17:24 GMT

No we have not resolved the issue. We pulled up the command line but cannot get the SSH prompt.

Re: Testing connection on ruckus icx 7150-c12p

Lorrie123 — Sat, 06 Jul 2024 16:26:24 GMT

No we have not resolved the issue. We pulled up the command line but cannot get the SSH prompt.

Re: Testing connection on ruckus icx 7150-c12p

Lorrie123 — Sun, 07 Jul 2024 20:34:20 GMT

We are still experiencing problems. I followed the directions sent to us. We can pull up a command line but it does not give us an SSH prompt. Please help.

Re: Testing connection on ruckus icx 7150-c12p

pinky_ruckus — Mon, 08 Jul 2024 15:23:30 GMT

Hi @Lorrie123 ,

Greetings!!!

Thank you for the response.

As we know that the Switch is running in the Routing code,we need to fix the issue by entering few commands in the CLI of the Switch.

To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Once you can access CLI like this, you can follow the article shared in the previous post.

Please share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Testing connection on ruckus icx 7150-c12p

Lorrie123 — Mon, 08 Jul 2024 17:44:33 GMT

this is as far as we get. Still not getting those prompts

Re: Testing connection on ruckus icx 7150-c12p

pinky_ruckus — Mon, 08 Jul 2024 19:13:03 GMT

Hello @Lorrie123,

Greetings!

Thank you for sharing the screenshot.

From the response you shared, you mentioned that you are unable to get an SSH prompt, instead , getting the Ruckus response.

From the above screenshot, it seems that the Ip address you used to login to the CLI appears to be of Unleashed AP and not of the ICX-7250 Switch.

Once you access the IP address from the IP Scan results, to confirm that the IP address is associated with the Switch, you should observe the Switch Dashboard, which should be visible upon accessing the appropriate IP address, as illustrated in the screenshot below.

I recommend cross-checking the IP addresses listed in the IP scan results under the names "Ruckus Wireless" or "Brocade Communications" to identify the correct IP address of the Switch and proceed to access the CLI accordingly.

Please let us know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Testing connection on ruckus icx 7150-c12p

pinky_ruckus — Fri, 12 Jul 2024 14:46:40 GMT

Hello @Lorrie123 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Testing connection on ruckus icx 7150-c12p

Lorrie123 — Mon, 15 Jul 2024 22:46:45 GMT

Hello,

We have not resolved this problem. We had one day when everything went back to normal speed and connection but we are slow again. I have run Fing(app) on my iPhone to get the ip address of the switch. Right now we cannot get into the putty website (don’t know why, even with a very slow connection) to enter that address. Could we set up a call for assistance?

Re: Testing connection on ruckus icx 7150-c12p

pinky_ruckus — Tue, 16 Jul 2024 14:06:24 GMT

Hello @Lorrie123 ,

Greetings!

Thanks for sharing the response.

From the response you shared, I understand that you are unable to login to the CLI of the Switch.

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Testing connection on ruckus icx 7150-c12p

pinky_ruckus — Wed, 17 Jul 2024 16:29:10 GMT

Hello @Lorrie123 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Testing connection on ruckus icx 7150-c12p

pinky_ruckus — Mon, 22 Jul 2024 15:24:00 GMT

Hello @Lorrie123 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Testing connection on ruckus icx 7150-c12p

pinky_ruckus — Tue, 23 Jul 2024 13:42:21 GMT

Hi @Lorrie123 ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community

Re: Testing connection on ruckus icx 7150-c12p

Lorrie123 — Tue, 23 Jul 2024 20:09:15 GMT

Hello- I am unavailable to confirm this until 7/29/2024. I apologize. Could you leave the case open until 7/30/2024?

Re: Testing connection on ruckus icx 7150-c12p

pinky_ruckus — Tue, 23 Jul 2024 20:50:49 GMT

Hello @Lorrie123 ,

Thank you for the response.

We will keep the case open until 07/30/2024.

Please help us with an update as soon as you are available.

Thank you for your patience and understanding

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Testing connection on ruckus icx 7150-c12p

pinky_ruckus — Tue, 30 Jul 2024 13:33:38 GMT

Hello @Lorrie123 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Testing connection on ruckus icx 7150-c12p

Lorrie123 — Wed, 31 Jul 2024 11:40:43 GMT

Hello Pinky,

I am trying to send you a screenshot of how far we can get in the directions provided but it won’t attach. We are connection a laptop into the switch via USB cord. We get to step 5, it shows we have 4 ports but cannot access any of them.