topic Re: Ruckus ICX 7150-C12p lost power in RUCKUS Support for Lennar Homes

Ruckus ICX 7150-C12p lost power

wjwagnerjr — Sun, 04 Aug 2024 00:36:58 GMT

My switch has lost power and no longer functions. The problem began with the switch shutting down randomly, however it would come back by cycling power. Now the device will not turn on. I have attempted to reset the device by holding the reset button with a pin while applying power, however all of the lights in the front of the device will flash for a brief moment and then never return on. I have tried connecting to the device with PUTTY to force the device to reboot, however it can no longer connect. It seems to be fully without power. Please advise how to troubleshoot or initiate a RMA.

Re: Ruckus ICX 7150-C12p lost power

pinky_ruckus — Mon, 05 Aug 2024 14:25:01 GMT

Hi @wjwagnerjr ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that your Ruckus Switch is not turning on.

Also, you mentioned that you tried to reset the Switch with a pin, however, it doesn't turn on.

Could you please plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES and VIDEO of it showing the light status, and a cord connected to the Switch and a working power outlet?

Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus ICX 7150-C12p lost power

wjwagnerjr — Mon, 05 Aug 2024 14:50:01 GMT

Good morning,

Pictures attached.

Video uploaded.

-Bill Wagner

Re: Ruckus ICX 7150-C12p lost power

pinky_ruckus — Mon, 05 Aug 2024 15:37:31 GMT

Hi @wjwagnerjr ,

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up even after connecting it to working power outlet, and when plugged in, all lights are off. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.