topic Super slow wifi in RUCKUS Support for Lennar Homes

Super slow wifi

ashleedif — Mon, 05 Aug 2024 14:23:35 GMT

To preface, I do not speak technology. But I spent over 10 hours yesterday trying to fix this issue on my own by reading this forum and other Ruckus documents.

The past two weeks or so, my internet has been extremely slow (webpages very slow to load or not loading at all, Hulu will not stream, etc.). I have checked with my internet provider (Spectrum) and confirmed that their equipment is working properly.

I have three APs throughout the house and 1 switch (Ruckus ICX 7150-C12P). All of the cables to the switch show a green light. For most of the day yesterday, the power lights to all APs were green, and the CTL was off completely. This morning, the CTL light for the master AP and 1 other AP is yellow, but for the third AP it is off.

My unleashed dashboard shows that the switch is disconnected. I spent most of yesterday following instructions to reconnect it, but am unable to do because I cannot find the switch IP--and, I already tried locating the current switch IP using these instructions: How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications (ruckuswireless.com)

Can anyone please help?

Re: Super slow wifi

ashleedif — Mon, 05 Aug 2024 14:26:39 GMT

Here are some pictures of the devices in their current state:

Re: Super slow wifi

Imran_ruckus — Mon, 05 Aug 2024 14:37:42 GMT

Hi @ashleedif

Thank you for reaching out to the RUCKUS Lennar Home Community.

I hope this message finds you well.

Based on the details you provided and the screenshot you shared, it appears that your RUCKUS ICX-7150-C12P switch is experiencing intermittent internet connectivity issues.

From the pictures light status and cable connections of the RUCKUS ICX-7150-C12P Switch and Access Points seems normal. However, I see the screenshot you shared, your RUCKUS ICX-7150-C12P Switch is booted on the SPR Code (refer to the below screenshot) causing these issues.

For a resolution, please consult the RUCKUS Lennar Knowledge Base article available at the following link:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-Switch-Routing-Code-SPR-issue-using/ta-p/71538

This resource provides a detailed troubleshooting guide for addressing the SPR code issue.

If you encounter any difficulties or have further questions during the troubleshooting process, please do not hesitate to contact me for assistance.

Thank you for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Super slow wifi

ashleedif — Mon, 05 Aug 2024 16:13:07 GMT

Thank you for getting back to me quickly. My problem is that I'm stuck at step 1 (locating the "current" IP address for the switch). I've followed all of your guides on accessing the IP through the IP scanner and through connecting cables to the switch itself, but I am still unable to find the IP address of the switch. Are there any other ways I can find the IP address of the switch?

Re: Super slow wifi

Imran_ruckus — Mon, 05 Aug 2024 16:20:04 GMT

Hi @ashleedif,

Thank you for your prompt response and the update.

Please perform a reboot of both your ISP (Internet Service Provider's) router and the RUCKUS ICX-7150-C12P switch by unplugging them from the power outlet and then reconnecting them. After the reboot, please attempt the IP scan again.

Review the IP scan results for addresses associated with Ruckus Wireless or Brocade Communications to identify the correct IP address for the switch. Attempt to access the switch using this IP address.

Please let me know if this resolves the issue.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Super slow wifi

ashleedif — Mon, 05 Aug 2024 16:46:29 GMT

That still didn't resolve the issue. I see three "Ruckus Wireless", but they all appear to be to the 3 APs (not the switch).

Re: Super slow wifi

Imran_ruckus — Mon, 05 Aug 2024 16:52:57 GMT

Hi @ashleedif

Thank you for your response and the update.

I apologize for the inconvenience you're experiencing.

Since the IP address of the switch is not visible, the next step is to gain console CLI access using a physical cable.

Please follow the instructions in the article below for console access and command execution:

How to Console into the ICX-7150-12CP Ruckus Switch

Please confirm once you have console access, and let me know if you encounter any issues.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Super slow wifi

ashleedif — Mon, 05 Aug 2024 16:55:04 GMT

As mentioned in my first message, I have already tried those instructions as well to no avail. That did not work for me either.

Re: Super slow wifi

Imran_ruckus — Mon, 05 Aug 2024 16:59:04 GMT

Hi @ashleedif

Thank you for the response.

Please share the screenshots of the errors (if any) you are getting when trying to get console access or let me me know at what step it is not working.

Thank you again for your understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Super slow wifi

ashleedif — Mon, 05 Aug 2024 17:05:38 GMT

When I select "Repair" and then "Finish" on the following page, everything disappears. What do I do next?

Re: Super slow wifi

Imran_ruckus — Mon, 05 Aug 2024 17:15:50 GMT

Hi @ashleedif

Please try to downloading the PuTTY using the below drive link and see if that works.

https://drive.google.com/drive/folders/1DdepOpf6i1csg9lC8BSt6OVGiBqwHJxe

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Super slow wifi

ashleedif — Mon, 05 Aug 2024 17:28:14 GMT

It took me through a different process with that one. Now when I push start and open Putty, I see this:

Can you please tell me what to do next?

Re: Super slow wifi

Imran_ruckus — Mon, 05 Aug 2024 18:02:07 GMT

Hi @ashleedif

Thank you for your response.

You need to download the Switch drivers and select COM port details from Device Manager. Please refer to the Console article for a detailed, step-by-step guide on obtaining Console access.

If you encounter any difficulties or have any questions about the process, do not hesitate to reach out for assistance.

Thank you for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Super slow wifi

ashleedif — Mon, 05 Aug 2024 18:49:07 GMT

Respectfully, that Console article is far from a detailed step-by-step guide. I downloaded both Putty and the Windows Drivers (including by extracting all files). Now, I have linked my computer and the Switch using a USB type A to type C port. My Device Manager does not show any details for the connection. Instead, this is what it shows while my computer and Switch are connected (it looks the same when they are not connected):

Here is what MobaXterm looks like while my computer and Switch are connected by cables (it looks the same when they're not connected):

And this is what Putty looks like while my computer and Switch are connected by cables (it looks the same when they're not connected):

Could you please give very detailed instructions of what to do next?

Re: Super slow wifi

Imran_ruckus — Mon, 05 Aug 2024 19:12:31 GMT

Hi @ashleedif

Thank you for the response and the update.

Could you please disconnect the USB Type-C cable, then reconnect it to the laptop? After doing so, check if the Ports (COM & LPT) section appears in the Device Manager, as shown in the screenshot below.

Please make sure to download the zip drive for the file below & "extract all". Once it's extracted, run the file, driver should be installed.

Link 1:https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows

Link 2: silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloads

If the issue persists, please unplug the USB-C cable and connect the Ethernet cable to the alternate console cable port. Then, check if the COM port details appear in the Device Manager. Please refer to the provided screenshots.

Please let me know if these steps resolve the issue.

Thank you for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Super slow wifi

ashleedif — Mon, 05 Aug 2024 19:31:16 GMT

I just followed all of those steps, but there is still no Ports (COM & LPT) section in the Device Manager:

Re: Super slow wifi

Imran_ruckus — Mon, 05 Aug 2024 19:36:44 GMT

Hi @ashleedif

Thank you for the response and the update.

Could you please share a picture showing the console cable connections between the Switch and the Laptop?

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Super slow wifi

ashleedif — Mon, 05 Aug 2024 22:22:57 GMT

I bought a new USB to USB C cable and was able to find the COM port details (mine is COM3). I then opened Putty and configured Putty like this:

Then I selected "Open" and saw only this (with no writing at all):

When I hit "enter" I see this, and then it freezes and does not allow me to enter a password (also, I'm assuming my username and password for this should mirror the one for my Unleashed account?):

I have the same issue when I try from MobaXterm:

Re: Super slow wifi

Imran_ruckus — Tue, 06 Aug 2024 12:32:52 GMT

Hi @ashleedif

Greetings!!!

Thank you for the response and the information you shared.

Could you please try to log into the Switch on the web browser using the default credentials?

Switch default credentials will be as mentioned below.

Username: super

Password: sp-admin

If the above credentials don’t work, you can try below default credential combinations as well.

Please check if that works.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Super slow wifi

Imran_ruckus — Wed, 07 Aug 2024 12:35:21 GMT

Hi @ashleedif

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community