topic Re: Ruckus not Powering up. in RUCKUS Support for Lennar Homes

Ruckus not Powering up.

Pinderhayer — Sat, 03 Aug 2024 04:38:05 GMT

My device is powering up anymore and has not lights on either. I have tried multiple power cables and power cycled the device and router as well. Online forums suggest to reset it with a pin have not worked either. This is my second forum post. I have been waiting to receive help for over a year now, due to communication only through this forum. I will post the videos and photos I have previously submitted to this thread. Nothing has worked to date.

Re: Ruckus not Powering up.

Pinderhayer — Sat, 03 Aug 2024 04:41:05 GMT

Ruckus ICX7150 and APs not powering up.

Plugged in to a working and functional outlet - please see the wire running from the bottom of the unit to the outlet with the green light (signifying it is functional)access point 1 - attachedaccess point 2 - attached

Re: Ruckus not Powering up.

Pinderhayer — Sat, 03 Aug 2024 04:42:43 GMT

Please not this has not worked for approximately 2 years. Many things like my garage door are dependent on this and I am unable to use the Smart home Items I purchased to their fullest or even basic extent at this point.

Re: Ruckus not Powering up.

Imran_ruckus — Mon, 05 Aug 2024 12:51:27 GMT

Hi @Pinderhayer

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

I hope this message finds you well.

We appreciate the information you provided regarding your RUCKUS ICX-7150-C12P Switch not powering on.

To proceed, we kindly request that you follow the steps outlined below:

1. Take out your Switch from the cabin. Plug your ICX-7150-C12P Switch into a functioning power outlet.

2. Capture both pictures and a video of the switch, focusing on the following:

- The status of the lights on the switch.

- The cord connected to the switch.

- The switch plugged into a working power outlet.

We recommend referring to the example pictures provided below to ensure clarity in capturing the required details:

Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.

Thank you for your cooperation, patience, and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: Ruckus not Powering up.

Imran_ruckus — Wed, 07 Aug 2024 12:34:43 GMT

Hi @Pinderhayer

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus not Powering up.

Imran_ruckus — Fri, 09 Aug 2024 13:06:55 GMT

Hi @Pinderhayer

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus not Powering up.

Pinderhayer — Fri, 09 Aug 2024 23:34:28 GMT

There is no change. nothing is working.

Re: Ruckus not Powering up.

Imran_ruckus — Mon, 12 Aug 2024 12:35:59 GMT

Hello @Pinderhayer

I hope this message finds you well.

Thank you for your response and the update.

Could you please upload the pictures and video following the guidelines outlined in the initial response within this thread?

Thank you once again for your patience.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus not Powering up.

Pinderhayer — Wed, 14 Aug 2024 01:33:04 GMT

Re: Ruckus not Powering up.

Pinderhayer — Wed, 14 Aug 2024 01:36:35 GMT

Please refer to google drive link from previous post

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

video has been uploaded to this already.

*Edit* https://drive.google.com/drive/folders/1-2kVa6X3jEQxZr9k2KpxcWyd9c6q2osb?usp=share_link

Re: Ruckus not Powering up.

Imran_ruckus — Wed, 14 Aug 2024 12:12:19 GMT

Hi @Pinderhayer

Greetings!!!

I hope this message finds you well.

I am unable to view the video you previously shared. Could you please follow the instructions provided in my earlier communication regarding the video format? Kindly re-upload the video to the drive once it has been adjusted accordingly.

Thank you for your understanding and patience.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus not Powering up.

Imran_ruckus — Fri, 16 Aug 2024 12:34:12 GMT

Hi @Pinderhayer

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus not Powering up.

Pinderhayer — Sat, 17 Aug 2024 00:24:22 GMT

I am wondering if the issue is with the way it was uploaded or the recording. Because the video seems similar to the examples you have on Drive, if not more precise.

Re: Ruckus not Powering up.

Imran_ruckus — Mon, 19 Aug 2024 12:37:09 GMT

Hi @Pinderhayer

Greetings!!!

Thank you for the response and information.

Apologies, as mentioned previously I am unable to view the video you previously shared. Could you please follow the instructions provided in my earlier communication regarding the video format? Kindly re-upload the video to the drive once it has been adjusted accordingly.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus not Powering up.

Imran_ruckus — Wed, 21 Aug 2024 13:11:32 GMT

Hi @Pinderhayer

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus not Powering up.

Pinderhayer — Sun, 25 Aug 2024 19:32:19 GMT

Please do not close the case I have been desperately seeking help from this company for a long time now.

I am simply asking a question as the video that is being requested as I have already submitted it.

Re: Ruckus not Powering up.

Pinderhayer — Sun, 25 Aug 2024 19:34:20 GMT

I need to get my unit replaced. so that my home internet and security system can be properly utilized.

Re: Ruckus not Powering up.

Imran_ruckus — Mon, 26 Aug 2024 12:20:30 GMT

Hi @Pinderhayer

Greetings!!!

Thank you for the response and information.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please note this is a last reminder. If we do not receive the requested information/video from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you for your understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus not Powering up.

Pinderhayer — Tue, 27 Aug 2024 01:13:12 GMT

Please see the screenshot; as I uploaded the videos the link above.

Re: Ruckus not Powering up.

Imran_ruckus — Tue, 27 Aug 2024 12:40:03 GMT

Hi @Pinderhayer

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it stays dark with no LEDs. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.