topic Re: RUCKUS AP Causes AT&T Fiber Gateway to Crash in RUCKUS Support for Lennar Homes

RUCKUS AP Causes AT&T Fiber Gateway to Crash

bbradley01 — Mon, 29 Jul 2024 13:47:18 GMT

Continuation from previous post that was closed. See https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Internet-issues-with-Ruckus-amp-AT-amp-T/m-p/81738?search-action-id=15505685121&search-result-uid=81738 for referrence.

Internet will cut out multiple times a day and the AT&T gateway must be reset. AT&T came and looked at the issue and says everything is working on their end and they even replaced the gateway.

Re: RUCKUS AP Causes AT&T Fiber Gateway to Crash

Imran_ruckus — Mon, 29 Jul 2024 16:07:52 GMT

Hi @bbradley01

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

I hope this message finds you well.

We appreciate you providing the additional case details.

Based on the information you’ve shared, it appears you are experiencing connectivity issues with your RUCKUS setup.

As I studied your previous post thread, there are only some possibilities. To address this, please follow the troubleshooting ways outlined below:

1. Reposition Ethernet Cables: Disconnect the Ethernet cables from the current switch port and connect them to another port within the 1-in-12 range. Check if this improves the connectivity stability.

2. Create Separate Wi-Fi Networks: Set up distinct 2.4GHz and 5GHz Wi-Fi networks to test connectivity. You can find guidance for this process in the following resources:
Creating a New Wireless WLAN (SSID):

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Creating-a-New-Wireless-WLAN-SSID/td-p/47049

Instructional Video: https://www.youtube.com/watch?v=eSl_8rs1QnU

3. Factory Reset the Access Point: Perform a factory reset on the Access Point and observe the behavior. For detailed instructions on how to carry out a factory reset, please refer to this

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the-RUCKUS-R510-Access-Points-for/ta-p/73964

4. Review Access Point Support: Note that the T300 Access Point is no longer supported with the current version. Consider managing it with an alternative Unleashed end version, while ensuring that the two R510 Access Points are managed with the recommended Unleashed version. Bot will have separate Wi-Fi network management.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Thank you for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: RUCKUS AP Causes AT&T Fiber Gateway to Crash

Imran_ruckus — Fri, 02 Aug 2024 14:37:29 GMT

Hi @bbradley01

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: RUCKUS AP Causes AT&T Fiber Gateway to Crash

bbradley01 — Fri, 02 Aug 2024 19:59:59 GMT

The options you laid out did not work. I will not run the T300 on another network because that defeats the purpose of the AP. Could it be a faulty switch?

Re: RUCKUS AP Causes AT&T Fiber Gateway to Crash

Imran_ruckus — Fri, 02 Aug 2024 20:09:36 GMT

Hello @bbradley01

Thank you for your response.

As stated in my previous communication, we do not have alternative options available since the T300 AP is no longer supported in the latest version. This issue is not related to the switch.

Did you try other THREE options listed in my previous post?

Thank you for your understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: RUCKUS AP Causes AT&T Fiber Gateway to Crash

bbradley01 — Sat, 03 Aug 2024 16:37:16 GMT

Yes. This did not resolve the issue. Is there another outdoor AP option other than the T300? It is just for a residential backyard.

Re: RUCKUS AP Causes AT&T Fiber Gateway to Crash

Imran_ruckus — Mon, 05 Aug 2024 12:37:11 GMT

Hi @bbradley01

Greetings!

Thank you for your response and update.

For more information on RUCKUS Outdoor Access Points, please refer to the following link:

https://support.ruckuswireless.com/product_families/7-ruckus-outdoor-aps

If you require further assistance or have additional questions, please use the CHAT option available at the following link:

Please let me know if you have any further queries.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community