topic Re: Device connected to Ruckus is not working in RUCKUS Support for Lennar Homes

Device connected to Ruckus is not working

longjackshen — Sat, 20 Jul 2024 19:48:19 GMT

Re: Device connected to Ruckus is not working

longjackshen — Sat, 20 Jul 2024 19:59:06 GMT

The Ethernet cable from the modem to the RUCKUS ICX 7150-C12P has no flashing green light. Turns out Lutron doesn't work at all. Two devices mounted on the ceiling (for smart home use) are also completely switched off.

Re: Device connected to Ruckus is not working

Imran_ruckus — Mon, 22 Jul 2024 20:58:37 GMT

Hi @longjackshen

Greetings!

Thank you for reaching out to RUCKUS Lennar Home Community.

I hope this message finds you well.

I noticed another post from you on the Lennar forum (please refer to the link below). Please continue to follow that thread, where one of our engineers, Pinky, will assist you further.

Link to your post on the Lennar forum:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/The-Ethernet-cable-from-the-modem-to-the-RUCKUS-ICX-7150-C12P/m-p/91296#M20456

Thank you again for your understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Device connected to Ruckus is not working

longjackshen — Sun, 28 Jul 2024 19:15:47 GMT

Thank you very much.

Jack

Re: Device connected to Ruckus is not working

longjackshen — Sun, 28 Jul 2024 20:31:28 GMT

Hi Irman,

I am experiencing some issues as identified in the attached photos which were sent to Pinky for help. Thank you very much.

Thanks,

Jack

Re: Device connected to Ruckus is not working

Imran_ruckus — Mon, 29 Jul 2024 19:11:18 GMT

Hi @longjackshen

I hope this message finds you well.

Thank you for your recent update.

Kindly continue to use this thread for any further correspondence. Pinky will be available to assist you with the next troubleshooting steps.

We appreciate your cooperation and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Device connected to Ruckus is not working

longjackshen — Thu, 01 Aug 2024 17:35:46 GMT

Just for your info, it is still not working yet.

Thanks,

Jack

Re: Device connected to Ruckus is not working

longjackshen — Thu, 01 Aug 2024 19:25:45 GMT

I've tried to reset it about 20 times already. It is still not working at all.

Re: Device connected to Ruckus is not working

Imran_ruckus — Thu, 01 Aug 2024 19:42:53 GMT

Hi @longjackshen

Greetings!

Thank you for your response and the update.

From the other post/case thread I understand that your RUCKUS ICX-7150-C12P Switch is currently stuck in boot mode. Since you have been unable to hard reset the switch using the paper clip method, the next step is to perform a software recovery. Please refer to the relevant RUCKUS Lennar Knowledge Base article shared in the other post thread for detailed instructions on this process.

Kindly initiate the software recovery procedure, and if you encounter any difficulties, please reply to Pinky's post for further assistance.

Thank you for your understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Device connected to Ruckus is not working

longjackshen — Mon, 05 Aug 2024 06:22:24 GMT

I will need Pinky's help to perform software recovery. Thanks.

Re: Device connected to Ruckus is not working

Imran_ruckus — Mon, 05 Aug 2024 12:27:59 GMT

Hi @longjackshen

Greetings!!!

Thank you for your recent update and response.

Pinky will be in touch shortly with the next steps in the process. Should you have any questions or require further assistance in the meantime, please do not hesitate to reach out.

We appreciate your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Device connected to Ruckus is not working

Imran_ruckus — Fri, 09 Aug 2024 12:57:28 GMT

Hi @longjackshen

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue that you are working with Pinky on other case.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Device connected to Ruckus is not working

longjackshen — Mon, 12 Aug 2024 01:59:47 GMT

I do need help to perform a software reset. Now I have unplugged the Ruckus connection not to use it for the time being. Thanks.

Re: Device connected to Ruckus is not working

Imran_ruckus — Mon, 12 Aug 2024 12:27:36 GMT

Hello @longjackshen

I hope this message finds you well.

Thank you for your response and the update provided.

To assist you in resolving this issue as promptly as possible, could you please specify at which stage of the software recovery process you are encountering difficulties?

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Device connected to Ruckus is not working

Imran_ruckus — Wed, 14 Aug 2024 12:45:24 GMT

Hi @longjackshen

Greetings!!!

I trust this message finds you well.

I kindly request to share details requested in my previous post so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Device connected to Ruckus is not working

Imran_ruckus — Fri, 16 Aug 2024 12:32:58 GMT

Hi @longjackshen

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Device connected to Ruckus is not working

longjackshen — Thu, 22 Aug 2024 18:15:46 GMT

I am unable to retrieve the "software recovery" from Pinky's previous post. Precisely speaking, I am unable to see his previous email/post at all.

Re: Device connected to Ruckus is not working

longjackshen — Thu, 22 Aug 2024 18:18:03 GMT

I just disconnected Ruckus with no choice.

Re: Device connected to Ruckus is not working

longjackshen — Thu, 22 Aug 2024 19:19:37 GMT

Finaly I successfully reboot the system. But all LED lights are still blinking. The figure 5 in your video is not shown. Please advise. Thanks.

The following is NOT shown yet. It's been blinking for a while already.

Re: Device connected to Ruckus is not working

longjackshen — Fri, 23 Aug 2024 00:36:27 GMT

It's till blinking.