topic Re: POE Not Working in RUCKUS Support for Lennar Homes

POE Not Working

Nord — Mon, 29 Jul 2024 20:48:02 GMT

Hi,

My power went out. My RUCKUS POE is showing a green light for PWR and yellow light for SYS. I have tried resetting over 10 times. I tried going through the steps of the software reboot and that also didn't work/errored out when trying to do this. Please help.

Re: POE Not Working

Nord — Mon, 29 Jul 2024 20:49:07 GMT

Also, I have a MAC and cannot use a PC to reboot software

Re: POE Not Working

Imran_ruckus — Mon, 29 Jul 2024 20:56:56 GMT

Hello @Nord

Greetings!!!

Thank you for reaching out to RUCKUS Lennar Home Community.

I hope this message finds you well.

Thank you for providing the information.

Based on the details you've shared, it appears that your RUCKUS ICX-7150-C12P Switch stuck on boot mode with Yellow SYST LED.

Once again, I recommend attempting a physical factory reset multiple times, as outlined in our RUCKUS Lennar Knowledge Base self-help article accessible through this link and VIDEO:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-physical-factory-reset-hard-reset-on/ta-p/80783

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

If the initial reset attempts do not resolve the issue, please try resetting your switch multiple times (approximately 10-15 times) using the method described in the article. In some cases, repeated attempts have successfully resolved similar issues. Upon successful reset, the SYST and PWR lights should turn GREEN.

Please proceed with these steps and let me know if the switch powers on successfully afterward.

Thank you for your patience and cooperation in this matter.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: POE Not Working

Nord — Mon, 29 Jul 2024 21:04:37 GMT

Hi,

Thank you! I have already tried to do this reset at least 10 times. When I reset, all the lights just blink for 30+ minutes. It is not working.

Re: POE Not Working

Nord — Mon, 29 Jul 2024 21:06:32 GMT

I also tried hooking my computer up to the system and doing the software reset....also doesn't work.

Re: POE Not Working

pinky_ruckus — Mon, 29 Jul 2024 21:59:55 GMT

Hello @Nord ,

Thank you for your response.

I understand that you've attempted multiple resets without success and tried performing the software recovery with the laptop connected.

Could you please specify the exact point where you're getting stuck? If you could share a screenshot, it would help us investigate the issue and assist you more effectively.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: POE Not Working

Nord — Mon, 29 Jul 2024 22:45:46 GMT

Hi, Here is a copy of the photo. Trying to resend the screenshot errors from software reboot, however, I can no longer find the directions for doing it on a MAC. Can you please resend those as well (all of the ones posted are for PC)

Here is the error when I reset. It just keeps flashing these lights.

Re: POE Not Working

Imran_ruckus — Tue, 30 Jul 2024 12:24:30 GMT

Hi @Nord

Greetings!

I hope this message finds you well.

Thank you for your prompt response and the update.

I would appreciate if you could please proceed with the software recovery process on the Windows laptop/PC. For your reference, please consult the RUCKUS Lennar Knowledge Base article linked below, which provides detailed instructions on the recovery procedure:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Should you have any questions or require further clarification, please do not hesitate to reach out.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: POE Not Working

Nord — Tue, 30 Jul 2024 13:26:33 GMT

Hi,

What am I supposed to do I I only have a Mac. Is there not a solution? I don't have access to a PC/Windows computer.

Re: POE Not Working

Imran_ruckus — Tue, 30 Jul 2024 14:16:44 GMT

Hi @Nord

Thank you for your response and the update.

For MAC devices, please follow the instructions in the guide below to obtain console access. Additionally, ensure that you connect another cable for the software recovery process.

Guide for obtaining console access to the RUCKUS ICX-7150-C12P Switch:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/td-p/46759

Once you have console access, please refer to the video below for TFTP configuration on a MAC:

TFTP Configuration on MAC:

https://www.youtube.com/watch?v=iviyd91HntU

Be sure to establish the console connection to the RUCKUS ICX-7150-C12P Switch in a separate terminal screen before activating the internal TFTP server on the MAC.

Commands and further steps must be followed from the RUCKUS Lennar Knowledge Base self-help article shared in my previous post.

Should you have any questions or need further assistance, please do not hesitate to contact me.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: POE Not Working

Imran_ruckus — Fri, 02 Aug 2024 14:38:07 GMT

Hi @Nord

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: POE Not Working

Nord — Fri, 02 Aug 2024 15:08:41 GMT

Got it working! Thanks

Re: POE Not Working

Imran_ruckus — Fri, 02 Aug 2024 15:53:16 GMT

Hello @Nord,

Greetings,

Thank you for your response and the update.

Could you please confirm whether you successfully performed the software recovery using the MAC device and the steps outlined in my previous post? Or what steps you followed to get it fixed?

I would really appreciate your confirmation.

Thank you once again.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: POE Not Working

Imran_ruckus — Mon, 05 Aug 2024 13:02:30 GMT

Hello @Nord

Greetings,

Could you please confirm whether you successfully performed the software recovery using the MAC device and the steps outlined in my previous post? Or what steps you followed to get it fixed?

I would really appreciate your confirmation.

Thank you once again.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community