topic Re: Red PWR Light on One of Two Ceiling Boxes in RUCKUS Support for Lennar Homes

Red PWR Light on One of Two Ceiling Boxes

michael_palzer — Thu, 01 Aug 2024 20:00:08 GMT

I moved into my new Lennar home about four years ago. Recently one of the ceiling boxes has started showing a red 'PWR' light only. When I unplug it from the main control box, it will resume working/show flashing or stable green lights, but a day or two later it will return to red status. The other box seems okay. I am unable to connect to an Unleashed Network through the app in order to troubleshoot. Of note, I recently upgraded to a new modem/router combo - but as mentioned, one of the boxes still works as expected.

Re: Red PWR Light on One of Two Ceiling Boxes

Imran_ruckus — Thu, 01 Aug 2024 20:48:57 GMT

Hi @michael_palzer

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

I hope this message finds you well.

I appreciate the details you have provided regarding the issue with your RUCKUS Access Point (AP), which is exhibiting a persistent red power LED.

To assist you further, could you please follow these steps:
1. Disconnect the Ethernet cable from the affected AP that is currently connected to the RUCKUS ICX-7150-C12P switch.
2. Reconnect the Ethernet cable to one of the remaining 1-in-12 ports, as highlighted in the screenshot below.

After making this change, please observe the behavior of the AP and let me know the results.

Thank you for your patience and cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Red PWR Light on One of Two Ceiling Boxes

Imran_ruckus — Fri, 02 Aug 2024 14:38:35 GMT

Hi @michael_palzer

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Red PWR Light on One of Two Ceiling Boxes

michael_palzer — Sat, 03 Aug 2024 04:41:43 GMT

Last night I unplugged the ethernet cable and plugged it into another port instead. So far, after 24 hours, things continue to work as expected for both boxes (i.e., green lights are displayed) - hoping this continues long-term!

Re: Red PWR Light on One of Two Ceiling Boxes

Imran_ruckus — Mon, 05 Aug 2024 12:47:57 GMT

Hi @michael_palzer

Greetings!

Thank you for your response and the update.

Please monitor the state of the Access Points and inform me if you encounter any similar or any issues.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Red PWR Light on One of Two Ceiling Boxes

Imran_ruckus — Thu, 08 Aug 2024 12:50:00 GMT

Hi @michael_palzer

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue if it is now stable.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Red PWR Light on One of Two Ceiling Boxes

michael_palzer — Sun, 11 Aug 2024 04:56:03 GMT

All looks good as of August 10th - both boxes are displaying flashing green lights! Thank you.

Re: Red PWR Light on One of Two Ceiling Boxes

Imran_ruckus — Mon, 12 Aug 2024 12:31:48 GMT

Hi @michael_palzer

Thank you for the response.

Great!!! Good to know that the issue is now resolved.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.