topic Re: The Ethernet cable from the modem to the RUCKUS ICX 7150-C12P has no flashing green light in RUCKUS Support for Lennar Homes

The Ethernet cable from the modem to the RUCKUS ICX 7150-C12P has no flashing green light

longjackshen — Sat, 20 Jul 2024 20:04:13 GMT

The Ethernet cable from the modem to the RUCKUS ICX 7150-C12P has no flashing green light. Turns out Lutron doesn't work at all. Two devices mounted on the ceiling (for smart home use) are also completely switched off.

Re: The Ethernet cable from the modem to the RUCKUS ICX 7150-C12P has no flashing green light

pinky_ruckus — Mon, 22 Jul 2024 14:21:15 GMT

Hello @longjackshen ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that the RUCKUS setup is not working and APs do not have power.

Could you please let us know the answers to the below queries to assist you better?

1. Was there any power outage before you started facing the issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Also, please confirm if your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: The Ethernet cable from the modem to the RUCKUS ICX 7150-C12P has no flashing green light

pinky_ruckus — Tue, 23 Jul 2024 13:51:03 GMT

Hello @longjackshen ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: The Ethernet cable from the modem to the RUCKUS ICX 7150-C12P has no flashing green light

pinky_ruckus — Wed, 24 Jul 2024 18:36:48 GMT

Hello @longjackshen ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: The Ethernet cable from the modem to the RUCKUS ICX 7150-C12P has no flashing green light

longjackshen — Sun, 28 Jul 2024 19:48:38 GMT

Hi Pinky,

Thank you very much for your kind assistance. Hope everything is going well with you.

I'm experiencing the following issues and need help from an expert like you to resolve them.

(1) As the topic explains, the Ethernet cable from the modem to the RUCKUS ICX 7150-C12P does not have a blinking green light. It is apparent that there is no communication between the modem and the RUCKUS ICX 7150-C12P. See attached photos.

(2) It turns out that the other devices such as "Lutron" connected to Ruckus is not working at all.

(3) Two ceiling-mounted units (one each downstairs and one upstairs for the so-called "smart home") were completely powered off. See attached photos.

(4) I will attach photos for your review.

Thanks,

Jack

Re: The Ethernet cable from the modem to the RUCKUS ICX 7150-C12P has no flashing green light

longjackshen — Sun, 28 Jul 2024 20:25:13 GMT

Re: The Ethernet cable from the modem to the RUCKUS ICX 7150-C12P has no flashing green light

longjackshen — Sun, 28 Jul 2024 20:34:22 GMT

Re: The Ethernet cable from the modem to the RUCKUS ICX 7150-C12P has no flashing green light

pinky_ruckus — Mon, 29 Jul 2024 14:53:43 GMT

Hello @longjackshen ,

Thank you for the response.

From the response and the pictures you shared, I understand that the status lights on the Switch is Amber and the PWR light is Green which means that the Switch is stuck in the boot mode.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is in boot mode.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: The Ethernet cable from the modem to the RUCKUS ICX 7150-C12P has no flashing green light

pinky_ruckus — Tue, 30 Jul 2024 13:45:57 GMT

Hello @longjackshen ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: The Ethernet cable from the modem to the RUCKUS ICX 7150-C12P has no flashing green light

pinky_ruckus — Wed, 31 Jul 2024 16:11:40 GMT

Hello @longjackshen ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: The Ethernet cable from the modem to the RUCKUS ICX 7150-C12P has no flashing green light

pinky_ruckus — Thu, 01 Aug 2024 15:06:07 GMT

Hi @longjackshen ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community

Re: The Ethernet cable from the modem to the RUCKUS ICX 7150-C12P has no flashing green light

longjackshen — Thu, 01 Aug 2024 17:48:00 GMT

Hi Pinky,

It is still not working. My Ruckus model is RUCKUS ICX 7150-C12P (the model in your video seemed different.). Therefore, I didn't need a pin or paper clip to pinch the reset hole, I just held down a small black bottom instead. Following the instruction in video, I unplugged the power cord before holding the reset bottom down first. Then I plugged the power cord back while kept holding the black bottom. Unfortunately, the Ruckus device had no response at all. Please advise if I did anything incorrectly. Thank you.

Jack

Re: The Ethernet cable from the modem to the RUCKUS ICX 7150-C12P has no flashing green light

pinky_ruckus — Thu, 01 Aug 2024 18:03:06 GMT

Hello @longjackshen ,

Thank you for the response.

Could you please confirm if you have tried to perform reset multiple times?

The reset seems to work while performing multiple times.

Also, please confirm if you have tried to perform software recovery after the reset is completed.

Awaiting your response.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: The Ethernet cable from the modem to the RUCKUS ICX 7150-C12P has no flashing green light

longjackshen — Thu, 01 Aug 2024 18:11:58 GMT

Thanks, Pinky.

I would like to confirm what you said. First of all, you asked to reset multiple times by holding down the black reset bottom. Is it correct? Secondly, please advise how to "perform software recovery"? Would you send me procedure how to proceed again?

Thanks,

Jack

Re: The Ethernet cable from the modem to the RUCKUS ICX 7150-C12P has no flashing green light

longjackshen — Thu, 01 Aug 2024 18:23:24 GMT

It is still not working to reset multiple times.

Re: The Ethernet cable from the modem to the RUCKUS ICX 7150-C12P has no flashing green light

pinky_ruckus — Thu, 01 Aug 2024 18:24:13 GMT

Hello @longjackshen ,

Thank you for the response.

From the response you shared, I understand that you wanted to check if the reset is performed correctly and assistance in performing the Software recovery.

Please follow the below RUCKUS Lennar Knowledge base self-help articles which will help you to reset the Switch and complete the Software recovery

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-physical-factory-reset-hard-reset-on/ta-p/80783

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: The Ethernet cable from the modem to the RUCKUS ICX 7150-C12P has no flashing green light

longjackshen — Thu, 01 Aug 2024 18:40:37 GMT

I'll try to reset multiple times again as indicated by you 10 - 15 times.

Re: The Ethernet cable from the modem to the RUCKUS ICX 7150-C12P has no flashing green light

longjackshen — Thu, 01 Aug 2024 19:25:02 GMT

I've tried to reset it about 20 times already. It is still not working at all.

Re: The Ethernet cable from the modem to the RUCKUS ICX 7150-C12P has no flashing green light

pinky_ruckus — Thu, 01 Aug 2024 19:57:17 GMT

Hello @longjackshen ,

Thank you for your response and really appreciate your patience on this case.

From the response, I see that you have performed reset on the Switch multiple times.

If the reset still doesn’t work, have you performed software recovery?

If yes, could you please mention the point where you are getting stuck. If you could share screenshot, we could look into the matter and assist you accordingly.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: The Ethernet cable from the modem to the RUCKUS ICX 7150-C12P has no flashing green light

longjackshen — Mon, 05 Aug 2024 06:20:59 GMT

I Have not performed software recovery so far. I may need your help for this. Thanks.