topic WAPs not lighting up in RUCKUS Support for Lennar Homes

WAPs not lighting up

JimmyChanga — Wed, 31 Jul 2024 23:15:43 GMT

Came home after being gone for 10 days to see no activity on my WAPs.

-Have read through all troubleshooting methods on forums to no avail.

-Switch lights up, but no activity on lights when the ports of the WAPs are plugged in.

-WAPs have been working and lighting up prior to me leaving.

Re: WAPs not lighting up

pinky_ruckus — Thu, 01 Aug 2024 14:11:21 GMT

Hi @JimmyChanga ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that your Access points are not turning on.

Also, you have mentioned that the lights on the Switch are on.

Could you please let us know the answers to the below queries to assist you better?

Was there any power outage before you started facing the issue?
On your switch while it's plugged into the outlet, could you please confirm if the lights are Amber or green. Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports

3) Also, may I know how many Access Points are connected to the Switch?

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: WAPs not lighting up

pinky_ruckus — Mon, 05 Aug 2024 15:53:06 GMT

Hello @JimmyChanga ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: WAPs not lighting up

JimmyChanga — Mon, 05 Aug 2024 17:21:09 GMT

Thank you for your prompt response.

I have 2 WAP in my home.

Below is the pics of the switch.

Re: WAPs not lighting up

pinky_ruckus — Mon, 05 Aug 2024 19:09:20 GMT

Hello @JimmyChanga ,

Thank you for the response.

From the pictures you shared, it seems like the ethernet cable which is coming from the ISP’s (Internet Service Provider’s) Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot. Please unplug the ethernet cable and plug it into the correct port then reboot (unplug and plug from the power outlet) and try to connect to the Internet via Access Points.

It should be plugged into one of the 12 ports as shown in the below screenshot.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: WAPs not lighting up

pinky_ruckus — Fri, 09 Aug 2024 14:44:50 GMT

Hello @JimmyChanga ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: WAPs not lighting up

pinky_ruckus — Tue, 13 Aug 2024 15:46:02 GMT

Hello @JimmyChanga ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: WAPs not lighting up

pinky_ruckus — Thu, 15 Aug 2024 15:13:03 GMT

Hi @JimmyChanga ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community

Re: WAPs not lighting up

JimmyChanga — Thu, 29 Aug 2024 09:00:29 GMT

ame home after being gone for 10 days to see no activity on my WAPs.

-Have read through all troubleshooting methods on forums to no avail.

-Switch lights up, but no activity on lights when the ports of the WAPs are plugged in.

-WAPs have been working and lighting up prior to me leaving.

Re: WAPs not lighting up

Imran_ruckus — Thu, 29 Aug 2024 13:19:53 GMT

Hello, @JimmyChanga

Greetings!

Thank you for reaching out to the RUCKUS Lennar Home Community.

I hope you are doing well.

Since this case is now closed, and I see that you have raised another post on the Lennar forum, please follow the discussion in the new thread for further assistance. You can find the post here:
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/WAPs-No-longer-lighting-up/m-p/96271#M21639

I will be happy to assist you further within that thread.

Thank you once again for your understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community