topic Re: Ruckus R510 series keeps glitching out in RUCKUS Support for Lennar Homes

Ruckus R510 series keeps glitching out

DMW — Fri, 26 Jul 2024 21:33:58 GMT

I have 2 devices in my home. One device continues to glitch and disconnect connection, also shows 2 amber lights.

Re: Ruckus R510 series keeps glitching out

pinky_ruckus — Mon, 29 Jul 2024 13:37:23 GMT

Hello @DMW ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that you are having 2 devices at home and one of the devices are showing 2 amber lights.

Could you please let us know the answers to the below queries to assist you better?

Was there any power outage before you started facing the issue?
Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).
Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

4. Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus R510 series keeps glitching out

pinky_ruckus — Tue, 30 Jul 2024 14:14:31 GMT

Hello @DMW ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus R510 series keeps glitching out

pinky_ruckus — Wed, 31 Jul 2024 16:13:07 GMT

Hello @DMW ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus R510 series keeps glitching out

pinky_ruckus — Thu, 01 Aug 2024 15:07:07 GMT

Hi @DMW ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community