topic Re: Ruckus ICX 7150-C12P Power Supply in RUCKUS Support for Lennar Homes

Ruckus ICX 7150-C12P Power Supply

noypi-cker — Wed, 31 Jul 2024 01:19:56 GMT

Hi,

Does anyone know where to purchase a replacement power supply for ICX 7150-C12P?

Thanks,

Re: Ruckus ICX 7150-C12P Power Supply

Imran_ruckus — Wed, 31 Jul 2024 12:30:41 GMT

Hi @noypi-cker

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

Apologies, In order to provide you with the most effective assistance, could you please provide further details regarding the issue you are experiencing?

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus ICX 7150-C12P Power Supply

noypi-cker — Wed, 31 Jul 2024 12:57:42 GMT

Hi Imran,

When I plug the switch the LED on the front will lit for 1 second then nothing after that. Is it a bad power supply?

Re: Ruckus ICX 7150-C12P Power Supply

Imran_ruckus — Wed, 31 Jul 2024 13:01:20 GMT

Hello @noypi-cker

Greetings!!!

Thank you for providing the information.

Based on the details you've shared, it appears that your RUCKUS ICX-7150-C12P Switch is not operational.

Could you please let me know if you tried to power it up using a different working power cord with different working power outlets? If no, please try it once.

If that doesn't work even with a working power cord, I recommend attempting a physical factory reset multiple times, as outlined in our RUCKUS Lennar Knowledge Base self-help article accessible through this link and VIDEO:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-physical-factory-reset-hard-reset-on/ta-p/80783

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

If the initial reset attempts do not resolve the issue, please try resetting your switch multiple times (approximately 10-15 times) using the method described in the article. In some cases, repeated attempts have successfully resolved similar issues. Upon successful reset, the SYST and PWR lights should turn GREEN.

Please proceed with these steps and let me know if the switch powers on successfully afterward.

Thank you for your patience and cooperation in this matter.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus ICX 7150-C12P Power Supply

noypi-cker — Wed, 31 Jul 2024 13:13:02 GMT

Yes I have tried it with two working power cord. Ok i'll try to reset it later when I get home. Thank you.

Re: Ruckus ICX 7150-C12P Power Supply

Imran_ruckus — Fri, 02 Aug 2024 18:27:30 GMT

Hi @noypi-cker

Thank you for your response and the information provided.

Please keep me informed as needed so that I can assist you further.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community.

Re: Ruckus ICX 7150-C12P Power Supply

noypi-cker — Wed, 31 Jul 2024 23:58:45 GMT

Hi Imran,

I already tried to reset it 20 times but still the same. Mine does not have any green light only amber/orange light for split second on the STAT, SPD, ID, USB, POE, SYST, DIAG, MS, CLD, UPDATE, PWR.

Do you think it's a power supply issue?

Re: Ruckus ICX 7150-C12P Power Supply

Imran_ruckus — Thu, 01 Aug 2024 12:26:29 GMT

Hi @noypi-cker

Greetings!!!

Thank you for the response and the information.

It doesn't seem to be a power supply issue from your power outlet since you tried from the different cords with the same result.

To proceed, we kindly request that you follow the steps outlined below:

1. Take out your Switch from the cabin. Plug your ICX-7150-C12P Switch into a functioning power outlet.

2. Capture both pictures and a video of the switch, focusing on the following:

- The status of the lights on the switch.

- The cord connected to the switch.

- The switch plugged into a working power outlet.

We recommend referring to the example pictures provided below to ensure clarity in capturing the required details:

Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.

Thank you for your cooperation, patience, and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: Ruckus ICX 7150-C12P Power Supply

noypi-cker — Thu, 01 Aug 2024 23:45:06 GMT

Hi Imran,

I already upload the photos and video. I created a folder named noypi-cker.

Thank you,

Re: Ruckus ICX 7150-C12P Power Supply

Imran_ruckus — Fri, 02 Aug 2024 18:28:40 GMT

Hi @noypi-cker

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus ICX 7150-C12P Power Supply

noypi-cker — Fri, 02 Aug 2024 18:01:26 GMT

Hi Imran,

How can I get it RMA if I bought it used?

Thanks

Re: Ruckus ICX 7150-C12P Power Supply

Imran_ruckus — Fri, 02 Aug 2024 18:15:08 GMT

Hello @noypi-cker

Thank you for the information.

Could you please confirm if this Switch purchase was made through a third-party vendor?

Thank you once again.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus ICX 7150-C12P Power Supply

noypi-cker — Fri, 02 Aug 2024 18:17:14 GMT

The previous owner owns a lennar home.

Re: Ruckus ICX 7150-C12P Power Supply

Imran_ruckus — Fri, 02 Aug 2024 18:36:32 GMT

Hello @noypi-cker

Thank you for the confirmation.

Please follow the RMA process outlined in my previous communication and initiate the process using the chat option. Provide the requested information with the chat agent.

If you have any questions or need further assistance, feel free to reach out.

Thank you once again for your patience.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community