topic Re: ICX 7150-C12P Web GUI Login Assistance in RUCKUS Support for Lennar Homes

ICX 7150-C12P Web GUI Login Assistance

bgross986 — Tue, 16 Jul 2024 19:53:23 GMT

Hello team,

I've always wondered why I didn't see my switch in the web admin for my r510 network, so I put the IP address for the switch into a browser and got prompted for credentials: I've tried the creds on the sticker on the switch and all the combinations for username and password in this forum but I can't log into the switch. I find it weird non of these combos worked

a factory reset would set the switch back to default settings but technically I'm not having any technical issues with it just can't "see it, manage it"

on device: username: admin password: Lennar

from forum: username: admin password: Lennar, lennar, ruckus, Ruckus!, Ruckus1, admin, password

from forum: username: super password sp-admin

from forum: username: Admin password: sp-admin

from forum: username: Super password: Lennar, lennar, ruckus, Ruckus!, Ruckus1, admin, password

Re: ICX 7150-C12P Web GUI Login Assistance

pinky_ruckus — Tue, 16 Jul 2024 21:35:29 GMT

Hello @bgross986 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that are unable to see the Switch details in the Unleashed web browser.

Also, you tried to access the Switch through GUI, and you are unable to login with the login credentials.

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

We do not need any login credentials to access CLI using the Telnet option. If Telnet is enabled on the Switch it can be accessed directly using an IP Address of the Switch.

FIGURE 3 Accessing CLI using the Telnet option

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Once you are able to access the CLI, I would request you to please execute the following commands to reset the Switch login credentials.

ICX7150-12P Switch>enable

ICX7150-12P Switch#configure terminal

ICX7150-12P Switch# username super password pass

Where the username is ’super’ and password ‘pass’ (You could choose any of your choices)

To allow the correct authentication please run the following commands:

ICX7150-12P Switch (config)#crypto key generate rsa

ICX7150-12P Switch (config)# aaa authentication login default local
ICX7150-12P Switch (config)# aaa authentication web-server default local

Please share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: ICX 7150-C12P Web GUI Login Assistance

bgross986 — Thu, 18 Jul 2024 17:13:24 GMT

Hello Pinky,

thank you for your quick and and detailed response, I was able to verify the ip address using the Ring mobile app but I'm using a MacBook and having trouble access PuTTY or using the Terminal app to allow me to telnet into the switch's ip so I'm stuck right after determining the IP address

Re: ICX 7150-C12P Web GUI Login Assistance

Imran_ruckus — Thu, 18 Jul 2024 17:32:41 GMT

Hi @bgross986

Greetings!!!

Thank you for the response and the update.

Please refer to the below process on how to access Telnet on MAC:

Telnet – Port 23

nc <IPAddress of the switch> 23

Example: nc 192.168.1.182 23

For more information on accessing CLI, please refer to the below RUCKUS Lennar Knowledge Base self-help article:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

Please me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150-C12P Web GUI Login Assistance

bgross986 — Thu, 18 Jul 2024 18:45:19 GMT

Thank you Imran,

I was able to log into the switch and reset the username password, which allowed me to log into the web GUI and also add the switch to my ruckus network admin gui. now I can see the ports that I'm using are set to 100 Mbps how can I set them to 1000Mbps and one of my ports says connected with warning, how do I find the warning and resolve it

Re: ICX 7150-C12P Web GUI Login Assistance

Imran_ruckus — Thu, 18 Jul 2024 18:52:51 GMT

Hi @bgross986

Thank you for the response and the update.

To check further, please follow the process and help me with the below commands.

First, enable Telnet: Refer to the below screenshot.

Once you enable Telnet try to access CLI from the MAC terminal as described below. And share the output of the commands mentioned below in this post.

If you have a MAC device, please try the below process.

Example "open terminal":

Telnet: Example

nc 10.0.0.132 23 (Format is : nc <ip address of the switch> 23)

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

show inline power

show inline power detail

show interface brief

Please share the output of the above commands and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150-C12P Web GUI Login Assistance

bgross986 — Thu, 18 Jul 2024 19:04:38 GMT

Hello Imran, here are the screenshots

Re: ICX 7150-C12P Web GUI Login Assistance

Imran_ruckus — Thu, 18 Jul 2024 19:16:11 GMT

Hi @bgross986

Thank you for the response and the information.

As per the command outputs, switch seems in a normal state.

The both Switch partitions should run on the Switching code (SPS) to avoid these issues for Lennar home users. Second partition on your Switch is running on SPR code. Please perform the below commands to copy SPS on the secondary partition.

enable

copy flash flash secondary (hit enter to accept the command and wait: until the flash finished)
boot system flash secondary yes (hit enter to accept the command: the switch will reboot and takes some minutes to complete)

Once Switch completes the reboot, you can use the below commands to reset your Switch username/password.

ICX7150-12P Switch>enable

ICX7150-12P Switch#configure terminal

ICX7150-12P Switch#username super password pass

Where the username is ’super’ and password ‘pass’ (You could choose any of your choices)

To allow the correct authentication please run the following commands:

ICX7150-12P Switch (config)#crypto key generate rsa

ICX7150-12P Switch (config)#aaa authentication login default local
ICX7150-12P Switch (config)#aaa authentication web-server default local

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150-C12P Web GUI Login Assistance

bgross986 — Thu, 18 Jul 2024 19:42:00 GMT

that did it Imran,

now my hardwired devices are getting gigabit throughput and even my wireless devices are getting speediest results above 100Mbps so I guess my last question is should I update the switch software to 08.0.95g or leave things as they are?

Re: ICX 7150-C12P Web GUI Login Assistance

Imran_ruckus — Thu, 18 Jul 2024 19:50:54 GMT

Hello @bgross986

Thank you for your response and the update.

Yes, we recommend upgrading the Switch to the recommended stable UFI version.

For detailed guidance on the upgrade process, please refer to the RUCKUS Lennar Knowledge Base self-help article available here:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-upgrade-RUCKUS-ICX-7150-C12P-from-Non-Unified-Forwarding/ta-p/71353

Please feel free to reach out if you encounter any challenges during the upgrade process.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: ICX 7150-C12P Web GUI Login Assistance

bgross986 — Thu, 18 Jul 2024 20:41:05 GMT

should I use 08.0.95g or the latest version available 08.0.95n

Re: ICX 7150-C12P Web GUI Login Assistance

Imran_ruckus — Thu, 18 Jul 2024 20:43:18 GMT

Hi @bgross986

Thank you for the response.

Version 08.0.95g is good for the Lennar Home users.

Please feel free to reach out if you encounter any challenges during the upgrade process.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: ICX 7150-C12P Web GUI Login Assistance

bgross986 — Fri, 19 Jul 2024 00:06:35 GMT

Hello Imran,

how do I resolve the intermittent link status of connected with warning on my Ruckus r510 unleashed AP connected to POE in the switch

Re: ICX 7150-C12P Web GUI Login Assistance

Imran_ruckus — Fri, 19 Jul 2024 12:12:51 GMT

Hi @bgross986

Greetings!!!

Thank you for the response and the update.

Do you have any issues with the Internet connectivity via RUCKUS Access Points? If not you can ignore this.

Additionally, I would suggest you upgrade your Switch to the recommended 08095g UFI version.

You can even upgrade your RUCKUS R510 Access Points to the recommended version. Please refer to the below RUCKUS Lennar Knowledge Base self-help article for the same.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the-RUCKUS-R510-Access-Points-for/ta-p/73964

Please confirm and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150-C12P Web GUI Login Assistance

bgross986 — Fri, 19 Jul 2024 14:31:24 GMT

TGiFriday Imran, I have no issues with the AP and will ignore the state. I'll work on updating the switch this weekend thankfully the AP has been very easy to update so I have the latest firmware. You have helped me out more in 2 days with my switch than I've had over the past 4 years thank you again

Re: ICX 7150-C12P Web GUI Login Assistance

Imran_ruckus — Fri, 19 Jul 2024 14:54:20 GMT

Hello @bgross986

Greetings!

Thank you for your response and update.

If you require any assistance with the upgrade or RUCKUS devices, please don't hesitate to reach out. I am here to assist you with any queries or concerns you may have.

Your time and patience are greatly appreciated during this process.

Thank you once again.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: ICX 7150-C12P Web GUI Login Assistance

bgross986 — Fri, 19 Jul 2024 21:16:18 GMT

Good afternoon Imran,

TGiFriday i have another question: whenever i try to log into the unleashed iOS mobile app. i select the manage my network option and i get prompted "you do not have the access to this network. please contact the administrator" when i select "ok" and select my network from the list it let's me in full access

Re: ICX 7150-C12P Web GUI Login Assistance

bgross986 — Sun, 21 Jul 2024 02:17:22 GMT

Good afternoon Imran,

I have a question the AP POE port 6 switched from 1000 Mbps to 100 Mbps why would that happen

Re: ICX 7150-C12P Web GUI Login Assistance

Imran_ruckus — Mon, 22 Jul 2024 12:42:27 GMT

Hello @bgross986

Thank you for your response.

Regarding the issue you are experiencing with the RUCKUS Unleashed application login on your iOS device, it appears this could be related to using an outdated version of the Unleashed web management system. We recommend upgrading your Unleashed system to the latest version. You can find detailed instructions for this process in the RUCKUS Lennar Knowledge Base self-help article at the following link:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKUS-Unleashed-R510-Access-Points-to-a/ta-p/75029

Once you have completed the upgrade for all access points, please uninstall the current Unleashed application and install the updated version. This should resolve the login issue.

Regarding your second query about speed fluctuations, please ensure that your Internet connection from your Internet Service Provider (ISP) is stable. Fluctuations in speed could be related to issues with your ISP.

If there are no issues with the connectivity via RUCKUS devices, please ignore them.

Please feel free to reach out if you have any further questions or concerns.

Thank you for your patience and cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: ICX 7150-C12P Web GUI Login Assistance

Imran_ruckus — Wed, 24 Jul 2024 12:40:23 GMT

Hi @bgross986

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community