topic Re: Ruckus ICX 7150 - reset not working in RUCKUS Support for Lennar Homes

Re: Ruckus ICX 7150 - reset not working

mmaknojia — Fri, 19 Jul 2024 16:34:56 GMT

Hello Imran,

I have followed the guide and did all necessary step but still not able to get ping host 192.168.0.2 > alive mode. I can see port com3 (Intel Mangement Sol) and Com4 - USB-C both in device manager. Please assist.

Thanks Mike.

Re: Ruckus ICX 7150 - reset not working

Imran_ruckus — Fri, 19 Jul 2024 17:41:47 GMT

Hi @mmaknojia

Greetings!!!

Thank you for reaching out to RUCKUS Lennar Home Community.

I trust this message finds you well. We appreciate the information you've provided regarding your efforts to perform software recovery on the RUCKUS ICX-7150-C12P Switch.

Have attempted a hard reset multiple times. For detailed instructions on performing a hard reset, please refer to our RUCKUS Lennar Knowledge Base article available:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-physical-factory-reset-hard-reset-on/ta-p/80783

If the hard reset does not resolve the issue and you encounter a 'ping not alive' error during the software recovery process, we recommend temporarily disabling the Windows firewall. You can find step-by-step instructions in our article located

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-host-192-168-0-x-is-not-alive-not-alive-error-during-the/ta-p/72117

Please feel free to reach out if you require further assistance beyond these steps.

Thank you once again for your patience and cooperation.

Best regards,

Imran Sanadi
RUCKUS, Lennar Home Community

Re: Ruckus ICX 7150 - reset not working

Imran_ruckus — Tue, 23 Jul 2024 12:58:50 GMT

Hi @mmaknojia

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus ICX 7150 - reset not working

Imran_ruckus — Fri, 26 Jul 2024 12:35:53 GMT

Hi @mmaknojia

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus ICX 7150 - reset not working

Imran_ruckus — Tue, 30 Jul 2024 12:35:42 GMT

Hi @mmaknojia

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community