topic Re: ICX 7150 - Replacement in RUCKUS Support for Lennar Homes

ICX 7150 - Replacement

mattmorin15 — Fri, 11 Nov 2022 18:19:12 GMT

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via a community forum support model and hence no phone calls or emails will be accepted. You can find the Ruckus Support for Lennar Homes at ‘https://community.ruckuswireless.com/’ and select ‘Ruckus Lennar Support’ or by searching for it in your search engine of choice. You will need to create an account on the forum to receive support.

I have tried everything here and am unable to get this switch to reboot. I also cannot download files to my computer and access the switch remotely.

Re: ICX 7150 - Replacement

BenBeck — Fri, 11 Nov 2022 18:35:48 GMT

*moving to Lennar forum

Re: ICX 7150 - Replacement

Vásquez_Fer — Fri, 11 Nov 2022 18:53:57 GMT

Hi @mattmorin15

Hope you are doing well !

1-On your switch while it's plugged into the outlet, do you see any lights on? (amber or green) Please let us know which lights are on ?

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

2-Make sure it is plugged into a well-known outlet/power source

Best Regards

Fernando Vasquez

Re: ICX 7150 - Replacement

Rickl — Fri, 11 Nov 2022 18:56:25 GMT

Green and amber on the main panel are on. However both ceiling mounted units, main and 2nd floors are both out…Rickl

Re: ICX 7150 - Replacement

Rickl — Fri, 11 Nov 2022 19:06:22 GMT

Hi BenBeck,

This is my first time on this forum. My Ruckus has been down for several months and my home is no longer ‘smart’. My neighbor had the same problem and was able to get a new device. My two ceiling mounted devices are showing no lights but the main panel shows the power is green. The other light is amber. What are my options to get this system fixed or replaced? Thanks, Rickl

Re: ICX 7150 - Replacement

Vásquez_Fer — Fri, 11 Nov 2022 19:11:34 GMT

Hi @Rickl

Basically, due the power outage the switch went to a state that we called (boot-mode) that for that reason the ICX-7150-C12p is not able to boot up properly.

That does not mean is broken or need to be replace 'in some cases'

1-Please try to disconnect from the Power outlet the ICX-7150 and reconnected.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link :https://www.youtube.com/watch?v=6jHMTdo_hK4

If that does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted so in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

3-We need to access (physical) using one of the cable to the ICX-7150C12P mentioned on the below guide:

How to console in the ICX-7150-12cp

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once we are there, we can try to boot up the unit using the following commands:

Boot_primary or Boot_secondary

If that step does not work Software recovery needs to be applied

Here is the guide:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Best Regards

Fernando Vasquez

Re: ICX 7150 - Replacement

Rickl — Fri, 11 Nov 2022 19:17:25 GMT

Thanks I’ll give it a try.

Re: ICX 7150 - Replacement

Rickl — Fri, 11 Nov 2022 19:35:32 GMT

So I tried disconnecting the power and also the reset steps. The power is green but the System light is still amber. I’ll need to come back to this at a later date as I don’t presently have the time to get into the software recovery steps. Thanks for your help. Rickl