topic Re: ICX 7150 C12P no power lights flash once in RUCKUS Support for Lennar Homes

ICX 7150 C12P no power lights flash once

JelleV — Mon, 29 Jul 2024 17:34:18 GMT

Hello,

without any indication or power surge my ruckus ICX 7150 C12P lost power and no longer functions.

Both ceiling extenders are completely down as well.

I still have active Wi-Fi through my router/provider.

Everything is plugged in correctly.

When resting power supply, lights blink for 1/2 second and then go out.

Yes, I have tried the factory reset several times with no luck.

Pleased advise

Thank you

Jelle

Re: ICX 7150 C12P no power lights flash once

Imran_ruckus — Mon, 29 Jul 2024 17:40:41 GMT

Hello @JelleV

Greetings!!!

Thank you for reaching out to RUCKUS Lennar Home Community.

I hope this message finds you well.

Thank you for providing the information.

Based on the details you've shared, it appears that your RUCKUS ICX-7150-C12P Switch is not powering on.

To proceed, we kindly request that you follow the steps outlined below:

1. Take out your Switch from the cabin. Plug your ICX-7150-C12P Switch into a functioning power outlet.

2. Capture both pictures and a video of the switch, focusing on the following:

- The status of the lights on the switch.

- The cord connected to the switch.

- The switch plugged into a working power outlet.

We recommend referring to the example pictures provided below to ensure clarity in capturing the required details:

Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.

Thank you for your cooperation, patience, and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: ICX 7150 C12P no power lights flash once

JelleV — Mon, 29 Jul 2024 18:48:17 GMT

Re: ICX 7150 C12P no power lights flash once

JelleV — Mon, 29 Jul 2024 18:52:55 GMT

Pictures and Video have been uploaded to Google drive link

Thank you

Jelle

Re: ICX 7150 C12P no power lights flash once

Imran_ruckus — Mon, 29 Jul 2024 19:04:17 GMT

Hi @JelleV

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. You confirmed that the Switch is plugged into a well-known outlet/power source and tried hard reset. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.