topic Re: Contractor Tripped A Breaker and Now Connection is inconsistent in RUCKUS Support for Lennar Homes

Contractor Tripped A Breaker and Now Connection is inconsistent

Kerickson516 — Sat, 27 Jul 2024 20:49:26 GMT

Hi,

I want to preface this with I do not speak technology.

Yesterday we had a contractor in our home who tripped a breaker that our ruckus was on. The power to the ruckus was only out for about 10 minutes, but when it got turned back on our Wi-Fi Internet has been spotty. Our Google speakers cannot connect and our ring keeps losing connection and regaining connection within the same 60 seconds every couple hours.

We tried to reset it but it was unsuccessful. We don’t know the actual problem, but we also don’t know enough to research the right answer.

Can anyone help?

We have lost power before but we have never had an issue like this with the ruckus.

TIA

Re: Contractor Tripped A Breaker and Now Connection is inconsistent

pinky_ruckus — Mon, 29 Jul 2024 14:32:05 GMT

Hello @Kerickson516,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that your Ruckus setup is not working after the power outage.

Could you please let us know the answers to the below queries to assist you better.

Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. May I please know how many Access points are connected to the Switch and if all the Access points are not turning on?

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Please share the status lights of the Access points too.

Before uploading the photos, please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Contractor Tripped A Breaker and Now Connection is inconsistent

Kerickson516 — Mon, 29 Jul 2024 15:18:25 GMT

Hello,

Thank you for your reply.
Hopefully the attached is what you are looking for.

There are two access points connected to the Ruckus. Their lights are all green - every once in awhile the 5g will turn amber but then flip back to green.

Re: Contractor Tripped A Breaker and Now Connection is inconsistent

pinky_ruckus — Mon, 29 Jul 2024 17:14:52 GMT

Hi @Kerickson516 ,

Thank you for the information you shared.

As per the light status I see from your screen shot, I see that the lights are in the normal state and we need to check few switch configuration details to understand the issue better and assist you further.

Please follow the below steps and help us with the queries,

To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Contractor Tripped A Breaker and Now Connection is inconsistent

Kerickson516 — Mon, 29 Jul 2024 19:50:54 GMT

I can't seem to run Putty successfully, it keeps saying Network Error: Connection timed out

Re: Contractor Tripped A Breaker and Now Connection is inconsistent

pinky_ruckus — Mon, 29 Jul 2024 20:32:40 GMT

Hello @Kerickson516 ,

Thank you for the response.

We understand that you are facing issues accessing CLI of the switch.

I would help you to access GUI of the switch and we would check for the configurations.

We would need to find the IP address of the switch and then use the IP address to login to GUI of the switch using the web browser.

In the previous post, we shared the article to find the IP address of the Switch.

Once we identify the IP address of the Switch proceed to access the RUCKUS ICX-7150-C12P Switch using a Web Browser.

Please click on Login option and try to access the Switch GUI using the login credentials.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Contractor Tripped A Breaker and Now Connection is inconsistent

Kerickson516 — Mon, 29 Jul 2024 20:55:05 GMT

EDIT TO ADD:
Disregard, I was able to login via browser...what am I meant to do now?

Am I doing something wrong? I have taken the IP and added it to browser and it comes back "This site cant be reached"

All lights are still green...the browser isnt working. I have tried both an incognito and regular browser.

Re: Contractor Tripped A Breaker and Now Connection is inconsistent

Kerickson516 — Mon, 29 Jul 2024 20:52:24 GMT

Nevermind, I was able to login via the web browser - what am I meant to do now?

Re: Contractor Tripped A Breaker and Now Connection is inconsistent

pinky_ruckus — Mon, 29 Jul 2024 21:06:19 GMT

Hello @Kerickson516 ,

Thank you for the response.

I understand that you are able to login to the GUI using the IP address of the Switch.

Once you are in the GUI of the Switch, please try to enable the Telnet option as described in the below screenshots.

Please try to login to the CLI of the Switch once after enabling the Telnet as in the below screenshots.

Please let me know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Contractor Tripped A Breaker and Now Connection is inconsistent

Kerickson516 — Mon, 29 Jul 2024 21:27:57 GMT

Is this what is needed?

Re: Contractor Tripped A Breaker and Now Connection is inconsistent

pinky_ruckus — Mon, 29 Jul 2024 21:38:56 GMT

Hello @Kerickson516 ,

Thank you for the response.

This was the same screenshot I was looking for.

The issue is because your switch is running on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

As I can see from the screenshot you shared, your Switch is booted up on the secondary partition which is running on Routing code (SPR) as highlighted in the below screenshot.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is running in the Routing code.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-Switch-Routing-Code-SPR-issue-using/ta-p/71538

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Contractor Tripped A Breaker and Now Connection is inconsistent

Kerickson516 — Mon, 29 Jul 2024 21:59:55 GMT

ok I *think* we might have resolved this issue. I reran the pervious commands.

can you confirm everything is functioning as expected?

Re: Contractor Tripped A Breaker and Now Connection is inconsistent

pinky_ruckus — Tue, 30 Jul 2024 13:32:48 GMT

Hello @Kerickson516 ,

Greetings!

Thank you for sharing the screenshot.

From the details you shared, it seems that the SPR issue has been fixed and seems to be resolved.

Please check and confirm if you face any intermittent or spotty issues after this gets fixed.

Please let me know if you have any queries in this regard.

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Contractor Tripped A Breaker and Now Connection is inconsistent

pinky_ruckus — Tue, 30 Jul 2024 13:42:59 GMT

Hello @Kerickson516 ,

Greetings!

We recommend upgrading your Switch to stable version as it is currently running on old 08090d version. Regarding the Switch upgrade process, we recommend transitioning to version 08.0.95g, identified as the stable version for Lennar Home users.

To facilitate this transition, we have recently introduced an upgrade tool tailored to ensure a seamless process. Utilizing this tool is straightforward: users simply need to input the IP Address, Username, and password associated with the Switch into the software interface.

For your convenience, please find the necessary resources below:

Download the Upgrade software for Windows: Link: Upgrade Software for Windows
Access the Upgrade Software User Manual: Link: Upgrade Tool User Guide for Lennar SmartHome users

We highly value your input and would greatly appreciate your feedback on our upgrade tool. Your insights are instrumental in our ongoing efforts to enhance user experience and ensure the tool meets your needs effectively. Please take a moment to share your thoughts, suggestions, or any issues you encountered while using the tool. Your feedback is invaluable to us and will guide us in further improving the tool for all our users. Thank you for your time and contribution.

Should you require any assistance throughout the process, please do not hesitate to reach out. Your satisfaction is our priority, and we are here to support you every step of the way.

Thank you once again for your patience and cooperation.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Contractor Tripped A Breaker and Now Connection is inconsistent

Kerickson516 — Wed, 31 Jul 2024 13:47:49 GMT

Hello,

It seems we are experiencing intermittent outages again. And there is an amber light on next to the Ethernet cable port.

Re: Contractor Tripped A Breaker and Now Connection is inconsistent

pinky_ruckus — Wed, 31 Jul 2024 15:51:16 GMT

Hello @Kerickson516 ,

Greetings!

Thank you for sharing the information.

The ethernet cable light blinking amber is normal as it just indicates the data communication.

I would suggest you upgrade the firmware of the Switch since the Switch is on the older version.

We have shared the upgrade tool on the previous post.

Please follow the manual and upgrade the Switch version and let us know if you face the issue again.

Thank you for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Contractor Tripped A Breaker and Now Connection is inconsistent

pinky_ruckus — Thu, 01 Aug 2024 15:08:38 GMT

Hello @Kerickson516 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Contractor Tripped A Breaker and Now Connection is inconsistent

pinky_ruckus — Mon, 05 Aug 2024 15:50:30 GMT

Hello @Kerickson516 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Contractor Tripped A Breaker and Now Connection is inconsistent

pinky_ruckus — Wed, 07 Aug 2024 14:55:25 GMT

Hi @Kerickson516 ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community