topic Re: WiFi inconsistent, internet speed go hi and low. Forgot id and password. in RUCKUS Support for Lennar Homes

WiFi inconsistent, internet speed go hi and low. Forgot id and password.

LD — Fri, 19 Jul 2024 22:52:11 GMT

so there was a power outage day before yesterday. Than yesterday WiFi signal becomes interrupted every other second. Internet is fine but WiFi is flaky and slow. I want to login into unleash app but forgot id and password. Plz help

Re: WiFi inconsistent, internet speed go hi and low. Forgot id and password.

pinky_ruckus — Mon, 22 Jul 2024 13:58:57 GMT

Hello @LD ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are facing slow or intermittent connectivity issues after the power outage and unable to login to the Unleashed app.

To assist you further, I would require few configurations from your Switch.

Please follow the below steps and help us with the queries,

1. To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: WiFi inconsistent, internet speed go hi and low. Forgot id and password.

LD — Mon, 22 Jul 2024 20:58:09 GMT

Hi Pinky, I found ip address for ruckus. But when I go into terminal from my Apple laptop it say no matching host key type found. Pasting the response from command line. IP address striked out.

‘Unable to negotiate with ———— port 22: no matching host key type found. Their offer: ssh-rsa’

Re: WiFi inconsistent, internet speed go hi and low. Forgot id and password.

pinky_ruckus — Mon, 22 Jul 2024 21:18:31 GMT

Hello @LD ,

Thank you for the response.

From the above response you shared, I understand that you are able to get the IP address of the Ruckus Switch.

Could you please use the same IP address to login to the web browser and confirm if you are able to access the Switch dashboard?

You should observe the Switch Dashboard, which should be visible upon accessing the appropriate IP address, as illustrated in the screenshot below.

Please let us know if you are able to access the dashboard with the obtained IP address.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: WiFi inconsistent, internet speed go hi and low. Forgot id and password.

LD — Mon, 22 Jul 2024 22:00:44 GMT

So, on the Firefox I added the http and ip address. Now I am on ruckus unleased , it’s asking for username and password

Re: WiFi inconsistent, internet speed go hi and low. Forgot id and password.

pinky_ruckus — Tue, 23 Jul 2024 13:33:28 GMT

Hello @LD ,

Thank you for the response.

Could you please confirm if you are getting the dashboard as shared in the previous post?

Also, please share the screenshot when you enter the IP address of the Switch in the web browser.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: WiFi inconsistent, internet speed go hi and low. Forgot id and password.

LD — Tue, 23 Jul 2024 14:06:38 GMT

Yes it’s the dashboard, here is the screenshot, what to do next?

Re: WiFi inconsistent, internet speed go hi and low. Forgot id and password.

pinky_ruckus — Tue, 23 Jul 2024 14:54:42 GMT

Hello @LD ,

Thank you for the response.

From the screenshot you shared, it seems that the Ip address you are trying is of the Access point and not the Switch.

If you are using the IP address of the Switch, you will get the Switch dashboard with the option to login to the Switch.

I recommend cross-checking the IP addresses listed in the IP scan results under the names "Ruckus Wireless" or "Brocade Communications" to identify the correct IP address of the Switch and proceed to access the web browser accordingly.

Please let us know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: WiFi inconsistent, internet speed go hi and low. Forgot id and password.

LD — Tue, 23 Jul 2024 15:23:54 GMT

Got it

Re: WiFi inconsistent, internet speed go hi and low. Forgot id and password.

pinky_ruckus — Tue, 23 Jul 2024 15:37:48 GMT

Hello @LD ,

Thank you for the response.

From the screenshot you shared, I understand that you are able to access the Switch dashboard using the correct IP address.

Could you please try accessing the CLI using the same IP address and confirm if you are able to access the CLI ?

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: WiFi inconsistent, internet speed go hi and low. Forgot id and password.

LD — Tue, 23 Jul 2024 16:56:56 GMT

Entering the above method with command line but getting this error

—— ssh admin@192.168.

——“Unable to negotiate with 192.168. port 22: no matching key exchange method found. Their offer: diffie-hellman-group14-sha1,diffie-hellman-group1-sha1”

Re: WiFi inconsistent, internet speed go hi and low. Forgot id and password.

pinky_ruckus — Tue, 23 Jul 2024 17:25:02 GMT

Hello @LD ,

Thank you for the response.

From the previous post, I see that you are able to see the Switch dashboard using the IP address in web browser.

Could you please try logging in to the Switch dashboard?

Switch default credentials will be as mentioned below.

Username: super

Password: sp-admin

If the above credentials don’t work, you can try the default credential combinations below as well.

These usernames and passwords are key sensitive, please use capital letters where necessary.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: WiFi inconsistent, internet speed go hi and low. Forgot id and password.

LD — Tue, 23 Jul 2024 17:46:57 GMT

when I sign in it keep login and form gets blank and when I cancel, /home page appears with notice — protected object - this object on the bar code comm system server is protected. Return to last page link

Re: WiFi inconsistent, internet speed go hi and low. Forgot id and password.

LD — Tue, 23 Jul 2024 18:00:54 GMT

This is from Crome browser. Tried all the id and passwords

Re: WiFi inconsistent, internet speed go hi and low. Forgot id and password.

pinky_ruckus — Tue, 23 Jul 2024 18:18:25 GMT

Hello @LD ,

Thank you for the response.

If any of the credentials in the previous post don’t work, please try to factory reset the RUCKUS ICX-7150-C12P Switch as described below in the below VIDEO or the article below and once you perform the reset try to log in with the default credentials again.

VIDEO link: https://www.youtube.com/watch?v=6jHMTdo_hK4

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to hard reset the Switch

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-physical-factory-reset-hard-reset-on/ta-p/80783

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: WiFi inconsistent, internet speed go hi and low. Forgot id and password.

LD — Tue, 23 Jul 2024 21:52:52 GMT

I just wanted to confirm that after reset will log into the Switch dashboard and try default login credentials and then what should be the next steps.
Also how much time and steps will take to rerun the ruckus. Worried that WiFi access will not be available.

Re: WiFi inconsistent, internet speed go hi and low. Forgot id and password.

pinky_ruckus — Wed, 24 Jul 2024 13:23:43 GMT

Hello @LD ,

Thank you for the response.

Once the reset is completed, you will be able to login to the Switch with default credentials.

Once the switch dashboard is accessed, we can check the configuration of the Switch and confirm if the Switch is running on Switching code or Routing code and will assist you accordingly.

Also, could you please confirm if you have access to a Windows laptop?

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: WiFi inconsistent, internet speed go hi and low. Forgot id and password.

LD — Wed, 24 Jul 2024 16:42:03 GMT

Hi, no we do not have access to Windows laptop.

Re: WiFi inconsistent, internet speed go hi and low. Forgot id and password.

pinky_ruckus — Wed, 24 Jul 2024 17:13:20 GMT

Hello @LD ,

Thank you for the response.

Could you please confirm if you are able to login to the Switch dashboard with the default credentials after the reset is completed?

Please update us once you are able to login to the Switch dashboard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: WiFi inconsistent, internet speed go hi and low. Forgot id and password.

pinky_ruckus — Mon, 29 Jul 2024 13:57:29 GMT

Hello @LD ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.