topic Re: Wifi on Access Point is not turning on after accidentally disables from unleashed app. in RUCKUS Support for Lennar Homes

Wifi on Access Point is not turning on after accidentally disables from unleashed app.

saurabhk01 — Sat, 27 Jul 2024 23:53:28 GMT

Hello Team,

I accidentally disabled both channel (2.4G/5.0 G) from unleashed app and now not able to turn on wifi again on access point. I even logged in through network cable but still it is not turning on. please help here.

I am running out of wifi n/w here.

Re: Wifi on Access Point is not turning on after accidentally disables from unleashed app.

Imran_ruckus — Mon, 29 Jul 2024 13:00:53 GMT

Hi @saurabhk01

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS Access Point's Wi-Fi network is not working after you disabled it accidently.

Please log in to your Unleashed system on a LAPTOP WEB BROWSER using the Master AP IP Address OR https://unleashed.ruckuswireless.com/ and check the the Wi-Fi state, enable it if it is in a disabled state. (Refer to the below screenshot for the same)

If that doesn't work, you could create a new WLAN/SSID and create a separate 5GHz network from your Unleashed system to avoid any Wireless interference with 2.4. Please refer to the below link and screenshot., and check the internet stability after this process. Refer to the below process for the same.

Creating a New Wireless WLAN (SSID):

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Creating-a-New-Wireless-WLAN-SSID/td-p/47049

Video:

https://www.youtube.com/watch?v=eSl_8rs1QnU

Please follow the process and let me know if you have any queries in this regard.

Thank you for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Wifi on Access Point is not turning on after accidentally disables from unleashed app.

Imran_ruckus — Tue, 30 Jul 2024 12:41:21 GMT

Hi @saurabhk01

Greetings!

I trust this message finds you well.

With reference to my previous post, I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Wifi on Access Point is not turning on after accidentally disables from unleashed app.

saurabhk01 — Tue, 30 Jul 2024 14:25:53 GMT

Hello Imran,

Thank you for providing solution. I was able to resolve issue by creating new wireless WLAN.

Re: Wifi on Access Point is not turning on after accidentally disables from unleashed app.

Imran_ruckus — Tue, 30 Jul 2024 14:30:14 GMT

Hi @saurabhk01

Thank you for your response and the update.

We are pleased to hear that the issue has been resolved.

We appreciate your time and patience in this matter.

Thank you for reaching out to the RUCKUS Lennar Home Community. Should you have any further questions or require assistance in the future, please feel free to contact us.

Wishing you a great day ahead!

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community