topic Re: Ruckus ICX7150 Switch Amber SYST and Green PWR light. in RUCKUS Support for Lennar Homes

Ruckus ICX7150 Switch Amber SYST and Green PWR light.

marlonfw — Fri, 26 Jul 2024 19:39:24 GMT

We had a power glitch and it left my Switch in limp mode. I read posts and followed recovery steps with no success. I didn't realize how much my home depended on this until now but I think my switch is done.

Re: Ruckus ICX7150 Switch Amber SYST and Green PWR light.

marlonfw — Fri, 26 Jul 2024 19:49:54 GMT

Do we get a replacement?

Re: Ruckus ICX7150 Switch Amber SYST and Green PWR light.

Imran_ruckus — Fri, 26 Jul 2024 19:51:24 GMT

Hi @marlonfw

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS ICX-7150-C12P Switch is stuck in boot mode with PWR and SYST lights has Green and Amber lights respectively.

Did you try hard resetting? If not, please perform it multiple times as described in the below RUCKUS Lennar Knowledge Base self-help article.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-physical-factory-reset-hard-reset-on/ta-p/80783

If that doesn't work, the only option is to perform the software recovery of the Switch, please refer to the below RUCKUS Lennar Knowledge Base self-help article for the process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

If you already tried the software recovery process, please help me at what step you are stuck and please share the screenshots of the same.

Please follow these instructions carefully and provide/confirm the requested information. Should you have any questions or concerns during this process, please do not hesitate to reach out.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus ICX7150 Switch Amber SYST and Green PWR light.

marlonfw — Fri, 26 Jul 2024 20:09:47 GMT

I have tried all of the mentioned steps. It seems the switch never bring up a console prompt, just a blank screen.

Re: Ruckus ICX7150 Switch Amber SYST and Green PWR light.

Imran_ruckus — Fri, 26 Jul 2024 20:13:51 GMT

Hi @marlonfw

Thank you for the response and the update.

Before you proceed with the software recovery please ensure to download the below-mentioned drives on your laptop.

1. RUCKUS ICX-7150 USB Serial Driver (Windows): https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows

2. Silicon Labs USB to UART Bridge VCP Drivers: silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloads

Once you install the drivers connect both the software recovery cables (Please note, we must use ethernet cable (both ends RJ45 plugs) and USB to type C cable both together) between the Switch and laptop then check for COM port details. Refer to the RUCKUS Lennar Knowledge Base self-articles shared in my previous post for the same.

Please follow these instructions carefully. Should you have any questions or concerns during this process, please do not hesitate to reach out.

Thank you for your cooperation and patience.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus ICX7150 Switch Amber SYST and Green PWR light.

marlonfw — Mon, 29 Jul 2024 03:49:01 GMT

So initially I was working from my Apple MacBook Pro which should've been seamless since I use it to configure devices through console port often. So I decided to entertain the tech writer and grab a Windows laptop since all instructions provided were for a Windows machine. Followed steps, downloaded the files, configured the tftp server and all. I am still stuck. Never gets passed the COM port connection.

Re: Ruckus ICX7150 Switch Amber SYST and Green PWR light.

Imran_ruckus — Mon, 29 Jul 2024 12:48:06 GMT

Hi @marlonfw

Greetings!!!

Thank you for the response and the update.

As I observed from the screenshot you shared, your drivers in the Device Manager are not updated, that may be the reason you are unable to see the COM ports information.

Could you please update the same and try once again? (Please refer to the below screenshot)

Additionally, please check using COM1 and COM2 that are in your COM and LPT list and let me know if that works.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus ICX7150 Switch Amber SYST and Green PWR light.

marlonfw — Tue, 30 Jul 2024 03:03:24 GMT

Yes, and have been trying to update the driver. I have looked for updated drivers in various sources without success. I am running Windows 11, any suggestions?

Re: Ruckus ICX7150 Switch Amber SYST and Green PWR light.

Imran_ruckus — Tue, 30 Jul 2024 12:28:37 GMT

Hi @marlonfw

Greetings!!!

Thank you for the response and the update.

Could you please confirm if you checked using COM1 and COM2 that are in your COM and LPT list?

If yes, what do you see on the PuTTy screen? Please share a screenshot of the same.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus ICX7150 Switch Amber SYST and Green PWR light.

marlonfw — Tue, 30 Jul 2024 14:58:44 GMT

Hey yes.

Re: Ruckus ICX7150 Switch Amber SYST and Green PWR light.

Imran_ruckus — Tue, 30 Jul 2024 17:35:03 GMT

Hi @marlonfw

Greetings of the day!!!

Thank you for sharing the requested information via private chat.

Based on the troubleshooting conducted, it has been determined that your ICX-7150-C12P switch is consistently stuck in boot mode, and repeated attempts to perform a hard reset have been unsuccessful. As a next troubleshooting step, you initiated the software recovery process. You have been unable to establish a serial connection via the console during the software recovery process, despite having installed the necessary drivers. Given these persistent issues, it is recommended that the switch be processed for a Return Merchandise Authorization (RMA) for replacement.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.