topic Re: My Ruckus Wifi doesn’t work anymore. Please help. in RUCKUS Support for Lennar Homes

My Ruckus Wifi doesn’t work anymore. Please help.

ryanchapman — Fri, 26 Jul 2024 06:16:13 GMT

Ruckus WiFi networks haven’t been working for months so I’ve just been using my WiFi from my ISP router instead. WAPs all have green lights. I can see my Ruckus networks on all my devices. They just don’t work. Please help!

Re: My Ruckus Wifi doesn’t work anymore. Please help.

nicole — Fri, 26 Jul 2024 11:31:27 GMT

Hello there🙂

Try these steps if your Ruckus WiFi networks are displayed but not working. I hope this will helpful for you🤗

Restart the power on your Ruckus access points.
Make sure the Ruckus controller's settings are accurate.
Your WAP program should be updated.
Verify that they remain connected to the main network.

Re: My Ruckus Wifi doesn’t work anymore. Please help.

Imran_ruckus — Fri, 26 Jul 2024 14:18:20 GMT

Hi @ryanchapman

Greetings!!!

Thank you for reaching out to RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering internet connectivity issues via RUCKUS.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

3. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
4. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please upload these photos to your RUCKUS account before proceeding.

Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: My Ruckus Wifi doesn’t work anymore. Please help.

Imran_ruckus — Tue, 30 Jul 2024 12:40:01 GMT

Hi @ryanchapman

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: My Ruckus Wifi doesn’t work anymore. Please help.

Imran_ruckus — Thu, 01 Aug 2024 14:17:56 GMT

Hi @ryanchapman

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: My Ruckus Wifi doesn’t work anymore. Please help.

Imran_ruckus — Mon, 05 Aug 2024 12:59:53 GMT

Hi @ryanchapman

Greetings!!!

I trust this message finds you well.

I kindly request an update on my previous private chat.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community