topic Ruckus ICX 7150 C12 0 No lights on in RUCKUS Support for Lennar Homes

Ruckus ICX 7150 C12 0 No lights on

tmrajesh — Thu, 25 Jul 2024 18:42:49 GMT

Recently I changed the Network provier and tried to connect the Ruckus with the new internet connection.

After the power on, all the lights flashes in green and went off. I checked various power sources and the same response. I tried factory reset several times, but no luck.

plesae guide

Re: Ruckus ICX 7150 C12 0 No lights on

tmrajesh — Thu, 25 Jul 2024 18:43:30 GMT

Need help to fix it

Re: Ruckus ICX 7150 C12 0 No lights on

Imran_ruckus — Thu, 25 Jul 2024 18:55:36 GMT

Hi @tmrajesh

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

I hope this message finds you well.

We appreciate the information you provided regarding your RUCKUS ICX-7150-C12P Switch not powering on and you tried to hard reset it.

To proceed, we kindly request that you follow the steps outlined below:

1. Take out your Switch from the cabin. Plug your ICX-7150-C12P Switch into a functioning power outlet.

2. Capture both pictures and a video of the switch, focusing on the following:

- The status of the lights on the switch.

- The cord connected to the switch.

- The switch plugged into a working power outlet.

We recommend referring to the example pictures provided below to ensure clarity in capturing the required details:

Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.

Thank you for your cooperation, patience, and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: Ruckus ICX 7150 C12 0 No lights on

Imran_ruckus — Fri, 26 Jul 2024 12:38:54 GMT

Hi @tmrajesh

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. Please help us with the requested information.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus ICX 7150 C12 0 No lights on

Imran_ruckus — Tue, 30 Jul 2024 12:39:40 GMT

Hi @tmrajesh

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus ICX 7150 C12 0 No lights on

tmrajesh — Tue, 30 Jul 2024 17:12:58 GMT

Hello Imran , I have the video. Could you please tell me where I need to upload it?

Thanks

Rajesh

Re: Ruckus ICX 7150 C12 0 No lights on

tmrajesh — Tue, 30 Jul 2024 17:16:11 GMT

I have uploaded the video in the example video link. Please check and let me know If you can able to see it.

File Name - Ruckus_Rajesh.MOV

Re: Ruckus ICX 7150 C12 0 No lights on

Imran_ruckus — Tue, 30 Jul 2024 17:33:56 GMT

Hi @tmrajesh

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. And you confirm that the Switch is plugged into a well-known outlet/power source and tried hard reset multiple times. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus ICX 7150 C12 0 No lights on

tmrajesh — Tue, 30 Jul 2024 18:13:56 GMT

Thanks for your help. I requested for the replacement and the ticket is successfully submitted.

Re: Ruckus ICX 7150 C12 0 No lights on

Imran_ruckus — Tue, 30 Jul 2024 18:36:50 GMT

Hi @tmrajesh

Thank you for the update.

I’m pleased to inform you that your RMA request has been filed, and you will receive your replacement RUCKUS ICX-7150-C12P switch shortly.

Thank you once again.

If your questions have been answered, please click the Kudos buttons and mark the responses as "Accepted Solutions."

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus ICX 7150 C12 0 No lights on

otherbuz1 — Mon, 07 Apr 2025 21:28:16 GMT

How do I get support ..this forum not working at all here is my open case #

01974347

Re: Ruckus ICX 7150 C12 0 No lights on

Imran_ruckus — Tue, 08 Apr 2025 12:21:34 GMT

Hi @otherbuz1
Greetings!!!

Thank you for contacting the RUCKUS Community forums.

As this case was raised by @tmrajesh , which is old and now closed.

Could you please let me know if this is a Lennar Home RUCKUS setup? If yes, please raise a new post with the above description on RUCKUS Lennar Support

If not a Lennar home setup, please raise a post under RUCKUS Technologies section for a particular product.

Thank you again for your understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.