topic Re: ICX 7150-C12P in RUCKUS Support for Lennar Homes

ICX 7150-C12P

rmirjah — Mon, 22 Jul 2024 15:11:46 GMT

Hello - My ICX 7150-C12P has gone completely down. Access points are also down. There are no lights on the unit at all. I tried the factory reset and plugging into different outlets, but unit is still not powering on at all.

Re: ICX 7150-C12P

Imran_ruckus — Mon, 22 Jul 2024 15:51:02 GMT

Hello @rmirjah

Greetings!!!

Thank you for reaching out to RUCKUS Lennar Home Community.

I hope this message finds you well.

Thank you for providing the information.

Based on the details you've shared, it appears that your RUCKUS ICX-7150-C12P Switch is not powering on.

Once again, I recommend attempting a physical factory reset multiple times, as outlined in our RUCKUS Lennar Knowledge Base self-help article accessible through this link and VIDEO:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-physical-factory-reset-hard-reset-on/ta-p/80783

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

If the initial reset attempts do not resolve the issue, please try resetting your switch multiple times (approximately 10-15 times) using the method described in the article. In some cases, repeated attempts have successfully resolved similar issues. Upon successful reset, the SYST and PWR lights should turn GREEN.

Please proceed with these steps and let me know if the switch powers on successfully afterward.

Thank you for your patience and cooperation in this matter.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: ICX 7150-C12P

rmirjah — Mon, 22 Jul 2024 17:33:28 GMT

Hello - I just tried the reset around 20 times and the switch is not responding at all. Absolutely no lights are coming on at all.

Re: ICX 7150-C12P

Imran_ruckus — Mon, 22 Jul 2024 17:43:13 GMT

Hi @rmirjah

Greetings!!!

Thank you for reaching out to RUCKUS Lennar Home Community.

I hope this message finds you well. We appreciate the information you provided regarding your RUCKUS ICX-7150-C12P Switch not powering on.

To proceed with resolving the issue with your ICX-7150-C12P Switch, we kindly request that you follow the steps outlined below:

1. Take out your Switch from the cabin. Plug your ICX-7150-C12P Switch into a functioning power outlet.

2. Capture both pictures and a video of the switch, focusing on the following:

- The status of the lights on the switch.

- The cord connected to the switch.

- The switch plugged into a working power outlet.

We recommend referring to the example pictures provided below to ensure clarity in capturing the required details:

Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.

Thank you for your cooperation, patience, and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: ICX 7150-C12P

rmirjah — Mon, 22 Jul 2024 18:14:26 GMT

I just uploaded 2 videos

Re: ICX 7150-C12P

Imran_ruckus — Mon, 22 Jul 2024 18:42:43 GMT

Hi @rmirjah

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it remains dark. And you confirm that the Switch is plugged into a well-known outlet/power source. Even you tried hard reset using a paper clip. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150-C12P

rmirjah — Mon, 22 Jul 2024 19:08:42 GMT

Can you please re-send your last response. It's disappeared for some reason.

Re: ICX 7150-C12P

Imran_ruckus — Mon, 22 Jul 2024 19:11:13 GMT

Hi @rmirjah

Thank you for the response.

Please refer to the below link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/ICX-7150-C12P/m-p/92673#M20503

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.