topic Re: Ruckess Access Point not working in RUCKUS Support for Lennar Homes

Ruckess Access Point not working

Bobbivila — Sat, 13 Jul 2024 02:28:40 GMT

Power was out for a week due to storm. Now Access point not working.

Re: Ruckess Access Point not working

pinky_ruckus — Mon, 15 Jul 2024 14:28:25 GMT

Hello @Bobbivila ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working after the power outage and the AP is not working.

As you mentioned that the AP is not working, could you please confirm if there are any lights on the AP?

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Also, please confirm if your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckess Access Point not working

pinky_ruckus — Mon, 22 Jul 2024 15:15:59 GMT

Hello @Bobbivila ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckess Access Point not working

pinky_ruckus — Tue, 23 Jul 2024 13:47:45 GMT

Hello @Bobbivila ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckess Access Point not working

pinky_ruckus — Wed, 24 Jul 2024 18:22:52 GMT

Hi @Bobbivila,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community