topic Re: Ruckus local upgrade option disabled in admin in RUCKUS Support for Lennar Homes

Ruckus local upgrade option disabled in admin

phoydar — Sun, 14 Jul 2024 15:48:26 GMT

I'm trying to update my R510s, but the option to do a local upgrade is disabled in the admin panel. How do I resolve this?

Re: Ruckus local upgrade option disabled in admin

Imran_ruckus — Mon, 15 Jul 2024 13:31:58 GMT

Hello @phoydar

Greetings!

Thank you for reaching out to RUCKUS Lennar Home Community.

I hope this message finds you well.

We appreciate the information you've provided regarding your attempt to upgrade your RUCKUS Unleashed system, encountering issues with greyed-out options.

To address this, kindly attempt the upgrade using the Mozilla Firefox web browser. This alternative may resolve the issue you're experiencing.

Please let us know if this approach proves successful.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus local upgrade option disabled in admin

Imran_ruckus — Tue, 16 Jul 2024 12:34:10 GMT

Hi @phoydar

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus local upgrade option disabled in admin

Imran_ruckus — Fri, 19 Jul 2024 21:07:52 GMT

Hi @phoydar

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus local upgrade option disabled in admin

phoydar — Mon, 22 Jul 2024 10:11:51 GMT

I've tried all major browsers and can confirm the option is disabled in all of them, unfortunately.

Re: Ruckus local upgrade option disabled in admin

Imran_ruckus — Mon, 22 Jul 2024 13:18:36 GMT

Hello @phoydar

Greetings!!!

I hope this message finds you well.

Thank you for your prompt response and the update provided.

Based on your feedback, using the Mozilla Firefox browser should work, as it has been tested successfully in our lab. Could you please attempt to access the system once more using Firefox?

Additionally, please try accessing the system in 'Incognito' mode within the same browser to see if that resolves the issue.

If these steps do not resolve the issue, could you please provide me with the current version of your RUCKUS Unleashed system?

Your cooperation and patience in resolving this matter are greatly appreciated.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus local upgrade option disabled in admin

Imran_ruckus — Wed, 24 Jul 2024 12:39:40 GMT

Hi @phoydar

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus local upgrade option disabled in admin

Imran_ruckus — Fri, 26 Jul 2024 12:32:23 GMT

Hi @phoydar

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus local upgrade option disabled in admin

Imran_ruckus — Tue, 30 Jul 2024 12:34:19 GMT

Hi @phoydar

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community